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Introducing ARR Milestones. When we grow, you save.

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Introducing ARR Milestones. When we grow, you save.

What's the catch?

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Neo Agent Integration
AI automations for Triage, Dispatch, Onboarding/Offboarding and much more
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Overview

Neo Agent is an AI automation platform built for MSPs that integrates directly with HaloPSA to help resolve tickets faster. Neo automates time-consuming tasks such as triage and dispatch, communicates with end users to acknowledge issues and gather additional information, and provides resolution suggestions based on historical tickets and documentation—all natively within Halo. For MSPs, this means cleaner ticket queues, faster response and resolution times, fewer manual steps for technicians, and the ability to scale service delivery without adding headcount.

Website

neoagent.io

Integration Type

Third-Party

Linked Guides / Articles

Coming Soon

Integration Features

• AI-powered automation inside HaloPSA that helps MSPs manage tickets end-to-end with less manual effort.

• Automated Ticket Triage Neo Agent analyzes incoming tickets and automatically sets category, priority, impact, urgency, and other key fields. Benefit: Faster, more consistent ticket creation and improved SLA accuracy in Halo.

• Smart Dispatch & Assignment Tickets are assigned or recommended based on technician skills, workload, availability, and historical context. Benefit: Faster response times and better first-time resolution.

• Resolution Suggestions in Tickets Provides contextual recommendations based on past tickets and documentation. Benefit: Reduces MTTR and helps technicians resolve issues without leaving Halo.

• Alert Correlation & Ticket Merging Detects duplicate alerts and merges related tickets into a single master ticket. Benefit: Prevents ticket noise and keeps queues clean and manageable.

• User Onboarding & Offboarding Automation Automates multi-step onboarding/offboarding tasks across integrated systems, tracked via Halo tickets. Benefit: Consistent, auditable processes with minimal manual work.

• Ticket Quality Assurance (QA) Reviews tickets for completeness and accuracy before closure. Benefit: Higher-quality data, better reporting, and improved customer experience.