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MSPbots Integration
Integrate with MSPbots to improve efficiency, reduce costs, and increase customer satisfaction.
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Overview

MSPbots is a data-driven process automation solution designed for Managed Service Providers. It streamlines and automates common MSP tasks, such as monitoring, reporting, and ticketing, using advanced data analysis and machine learning.

MSPbots’ integration with Halo provides MSPs with a comprehensive solution for IT service management and process automation. The integration includes 5 pre-built dashboards, over 100 pre-built widgets, 30+ published datasets, and two bots designed to simplify and automate those common and repetitive MSP tasks.

Website

MSPBots.ai

Integration Type

Third-Party

Linked Guides / Articles

MSPbots Integration

Integration Features

Halo Service Ticket Dashboard

  • A report containing several widgets showing the count of open, closed, or resolved tickets. This also displays the averages of time to respond, or to resolution.

Halo Dispatch Dashboard

  • A dashboard showing different card numbers for per priority of tickets and column charts for the count of tickets, as well as the average specific time used to work on those tickets. Tickets data is across all boards which could be filtered out via the board name slicer.

Halo Tech Dashboard

  • A dashboard displaying widgets on ticket details and action details.

Halo Bot Templates

Halo Unassigned Tickets Alert Template

  • This bot sends the service dispatcher an hourly alert for the count of unassigned tickets that needs immediate allocation.

Halo ‘Too Many In Progress’ Alert Template

  • This bot alerts technicians when they have more than 2 tickets in the In Progress status.
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