Social networking can make or break a company’s reputation. The ability to make issues visible in a public forum, means companies have to step up their consumer interaction.

Connecting Instagram to Halo provides customer service agents a central base for communicating with their customers. Upon linking up your Instagram page to Halo, tickets can be automatically created from comments or direct messages to your Instagram page. The two-way functionality allows customer service agents to talk with customers through the company’s Instagram page, without having to leave Halo.

Never leave your customers without fast response again, as Halo notifies you whenever a new ticket comes in through Instagram.

The added option of selecting different ticket types depending on the Instagram comment or message can be configured to easily categorise customer enquiries within Halo. Additionally, it enables the creation of specific areas within Halo for the management of social media tickets and enquiries. The Instagram integration enables the addition of contacts to your Halo database and offers collision detection in cases where the same contact interacts through multiple channels.

The Instagram integration in Halo facilitates responding to individual messages or Instagram comments, and it also allows for the creation of new users within Halo if they don’t yet exist!