Integrations
Start a Trial
Book Demo
Book Demo
Start Trial
Automated HaloITSM Identity and HCM Integration by Aquera
Aquera for HaloITSM seamlessly integrates leading identity directories, identity platforms, and HCM systems with HaloITSM to automate joiner-mover-leaver (JML) workflows, access requests to your Identity Directory or Platform, and compliance-driven service tickets.
Start Trial >
Book Demo

Overview

Trusted by over 1,000 organizations worldwide, Aquera empowers HaloITSM customers to synchronize HaloITSM with their Identity Directory, ATS, HR, and finance systems. As employees are hired, change roles, or depart, Aquera keeps HaloITSM in sync with identity directories, HCMs, and finance/accounting applications. With more than 1,000 pre-built connectors, Aquera streamlines HaloITSM-based service ticketing with the surrounding IT ecosystem to reduce errors, improve worker, HR and IT operating efficiency, and enforce continuous compliance— all configurable out-of-the-box and without custom coding.

Website

aquera.com

Integration Type

Third-Party

Linked Guides / Articles

Watch the video guide

Integration Features

✅JML Ticketing for Automated Onboarding & Offboarding.

✅Pre-Hire Day-One Onboarding Tickets: Early, pre-hire employment signals from HCM systems trigger automatic and actionable ticket generation, sync (users, departments, locations, cost centers), accounts and groups provisioning.

✅Equipment and Access with Long Lead Times: Early pre-boarding integration between ATS/HR systems and HaloITSM is especially critical for long-lead-time IT tasks and frontline equipment required well before the worker’s first day.

✅Real-time Continuous Sync throughout Worker Lifecycle: Upon worker start, Aquera transitions them from prehire to active, syncing updates to the HR system, HaloITSM, and all connected apps. Access is automatically adjusted as they move roles, ensuring smooth and secure lifecycle transitions.

✅Zero-Touch Offboarding: HR terminations create HaloITSM tickets to revoke access, disable accounts, collect assets, and archive data. Once the IdP processes the change, the ticket closes automatically—completing the workflow without IT intervention.

✅Access Package Provisioning Automation: Create, update, or remove Access Packages in the IdP directly from HaloITSM requests, ensuring entitlements scale with business growth.

✅Service Catalog Integration: Publish IdP Access Packages in HaloITSM so users can discover and request them in a familiar interface.

✅Self-Service Access: Employees request apps and resources via their familiar HaloITSM interface. Requests flow into your IdP entitlement workflows for approval, fulfillment, and notification.

✅ITIL Change Requests: HaloITSM tickets route access or permission changes for approval. Once authorized, the IdP enforces updates and auto-closes the ticket.

✅Unified HR and IT Tasks: Generate HaloITSM tickets for data quality fixes, password resets, or cross-department approvals to streamline collaboration.

✅Audit Logging: All HaloITSM-based identity changes are logged in your IdP for SOX, GDPR, and ISO 27001 compliance.