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Explore the Latest from Halo

Stay up-to-date with product updates, success stories, company news, and upcoming events - all in one place.

Case Studies
Product Updates
News
Events
  • HaloITSM
  • Public Sector
  • Europe

From Hours to Seconds: Wiltshire Police Transforms Forensic Investigations with Halo

Wiltshire Police’s Forensic Collision Investigation Unit transformed its high-stakes investigative process with Halo, replacing static documents and email chains with structured, audit-ready workflows. The team now works faster, with complete oversight of assets, personnel, and timelines - delivering greater accountability and ISO-aligned compliance in critical incidents.
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Case Studies

  • HaloPSA
  • Service Providers
  • Europe
  • Zendesk

From Disconnected Tools to One Platform: Lucid’s Move to Halo

Lucid Systems, a Suffolk-based MSP, transitioned from Zendesk to Halo to streamline their service desk and unify operations. With automation, intelligent triage, and AI-assisted diagnostics, they’ve cut down on manual work and set the stage for scalable growth.
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  • HaloPSA
  • Service Providers
  • Europe
  • ConnectWise

How Chalkline Scaled with HaloPSA Automation

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.
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  • HaloPSA
  • Service Providers
  • Europe
  • Dynamics365

The Shift to Intelligent Service: Aspire’s Transformation with HaloPSA, Automation, and AI

Aspire Technology Solutions replaced a rigid Dynamics 365 setup with HaloPSA to unlock automation, scale operations, and accelerate innovation. With 12,000+ tickets a month, Halo’s AI-driven workflows, zero-touch processes, and flexible configuration helped Aspire transform support, empower agents, and deliver faster service, without external help.
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  • HaloPSA
  • Service Providers
  • Europe
  • Autotask

Eduthing Scales IT Support for 250+ Schools with Halo

Eduthing switched to Halo to scale IT support for 250+ schools. With 97% first-level fixes, 60% of tickets handled via the portal, and 70% less phone-based support, efficiency soared.
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  • HaloPSA
  • Service Providers
  • Europe
  • ConnectWise

How HaloPSA Delivers 5-Minute Time Savings Per Ticket for Tierney’s Support Team

Tierney’s support team has been transformed with HaloPSA, saving approximately 5 minutes per ticket through an intuitive UI, AI-driven automation, and streamlined workflows.
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  • HaloPSA
  • Service Providers
  • North America
  • ConnectWise

SPINEN’s Success with Halo: Consolidating Processes and Leveraging Integrations

By automating tasks like client onboarding and consolidating processes, SPINEN were able to save time and reduce manual work.
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  • HaloPSA
  • Service Providers
  • Europe
  • ConnectWise

Sereno IT were able to differentiate from their competitors by migrating from ConnectWise to HaloPSA

“Halo has given us the ability to differentiate our company in the market, streamline our operation, and reduce operational costs while improving customer service.”
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  • HaloPSA
  • Service Providers
  • Europe

Primend provides specialist M365 and Azure Cloud solutions and support with HaloPSA

“In total, we wrote down 62 requirements that we want to see from the MSP platform and Halo managed to fulfill all those requirements. Other MSP platforms managed to get only 19-33 requirements covered."
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  • HaloPSA
  • Service Providers
  • Europe

How Osiris Technologies solved long-term issues of speed and reporting with HaloPSA

Halo’s single, centralised MSP solution solved the long-standing issues of speed and in-depth reporting for Osiris Technologies. Now, they have all the tools they for efficiency and productivity.
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  • HaloPSA
  • Telecoms, Media & Tech
  • Europe

How Nuvoli utilised HaloPSA’s ticketing system for better utilisation of staffing resources and improved service to customers

“Having a web-based solution has meant that we have been able to move seamlessly to home-working, and metrics such as timesheets and timelines provide essential management information that allows us to continue to work efficiently in this new environment.“
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  • HaloPSA
  • Service Providers
  • Europe

How Enhanced reduced average resolution times and improved customer satisfaction with HaloPSA

“I would 100% recommend HaloPSA. I consider Halo to be the best PSA tool that I have used in my 11 years of IT support and Management. The support from the Halo team is always really good and the continuous introduction of new features is fantastic."
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  • HaloPSA
  • Service Providers
  • Europe

How Commercial Managed IT improved efficiency levels through automating workflows and reducing overheads with HaloPSA

“Halo has contributed to the successful re-contract of two large managed service clients, by clearly demonstrating its effectiveness in enabling collaboration between onsite and offsite IT Teams.“
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Show more Case Studies
  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q2 2025

Discover all the key new features that have been released in Q2 of 2025.
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Product Updates

  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q2 2025

Discover all the key new features that have been released in Q2 of 2025.
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  • HaloITSM
  • Feature Release

What’s New in HaloITSM – Q2 2025

Discover all the key new features that have been released in Q2 of 2025.
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  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q1 2025

Discover all the key new features that have been released in Q1 of 2025.
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  • HaloCRM
  • Feature Release

What’s New in HaloCRM – Q1 2025

Discover all the key new features that have been released in HaloCRM in Q1 of 2025.
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  • HaloITSM
  • Feature Release

What’s New in HaloITSM – Q1 2025

Discover all the key new features that have been released in Q1 of 2025.
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  • HaloPSA
  • Feature Release

HaloPSA New Features: Q4 2024

Discover all the key new features that have been released in Q4 of 2024.
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  • HaloITSM
  • Feature Release

HaloITSM New Features: Q4 2024

Discover all the key new features that have been released in Q4 of 2024.
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  • HaloCRM
  • Feature Release

HaloCRM New Features: Q4 2024

Discover all the key new features that have been released in Q4 of 2024.
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Show more Product Updates
  • HaloITSM
  • Press Release

Halo Impact: Empowering the World’s Largest Charities and Supporting Global Disaster Relief

Halo is committing $10m to cover enterprise service management licences and switching costs for major charities, while deploying dedicated teams to deliver rapid technology support in times of crisis.
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News

  • HaloITSM
  • Press Release

Halo Impact: Empowering the World’s Largest Charities and Supporting Global Disaster Relief

Halo is committing $10m to cover enterprise service management licences and switching costs for major charities, while deploying dedicated teams to deliver rapid technology support in times of crisis.
Read More >
  • Halo
  • Press Release

Halo and Cubet Partner to Accelerate ITSM, PSA, and CRM Deployments Across India

Partnership combines Halo’s Service Management, PSA, and CRM Platforms with Cubet’s Engineering and AI Expertise to drive scalable enterprise transformations in India.
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  • HaloITSM
  • Press Release

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

Halo partners with AI-led firm saasgenie to deliver faster, intelligent ITSM and ESM implementations - transforming enterprise EX and CX worldwide.
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  • HaloITSM
  • Press Release

HaloITSM and saasgenie Partner to Accelerate AI-Led ITSM Deployments Worldwide

Halo partners with AI-led firm saasgenie to deliver faster, intelligent ITSM and ESM implementations - transforming enterprise EX and CX worldwide.
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  • Halo
  • Announcement, Press Release

Paralympic gold medallist and world record breaker William Ellard joins Halo Athletes

Halo are proud to welcome Paralympic swimmer William Ellard as the newest member of Halo Athletes - our initiative to support and celebrate exceptional sporting talent from Suffolk.
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  • Halo
  • Announcement, Press Release

Halo launches new ‘Halo Athlete’ programme with Suffolk darts star Ryan Meikle

Halo are proud to announce the launch of Halo Athletes - a new initiative designed to support and celebrate exceptional sporting talent from Suffolk - with professional darts player Ryan Meikle unveiled as the first athlete to join the programme.
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  • Halo
  • Announcement, Press Release

Halo Partners with Loughborough Sport to Support Student Athletes

We’re proud to announce our new partnership with Loughborough Sport, becoming headline sponsor of the men’s and women’s football and hockey teams for the 2025/26 and 2026/27 seasons.
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  • Halo
  • Announcement, Press Release

Halo Become Front-Of-Shirt Sponsor for Ipswich Town FC

We are excited to share that we are now the front-of-shirt sponsor for Ipswich Town FC, passed on from minority owner and long-term supporter, Ed Sheeran.
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  • Conference

HaloPSA ORBIT24

HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.
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Events

  • Conference

HaloPSA ORBIT24

HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.
Read More >
Show more Events