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As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

Case Studies

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.
Eduthing switched to Halo to scale IT support for 250+ schools. With 97% first-level fixes, 60% of tickets handled via the portal, and 70% less phone-based support, efficiency soared.
Tierney’s support team has been transformed with HaloPSA, saving approximately 5 minutes per ticket through an intuitive UI, AI-driven automation, and streamlined workflows.
By automating tasks like client onboarding and consolidating processes, SPINEN were able to save time and reduce manual work.
“Halo has given us the ability to differentiate our company in the market, streamline our operation, and reduce operational costs while improving customer service.”
“In total, we wrote down 62 requirements that we want to see from the MSP platform and Halo managed to fulfill all those requirements. Other MSP platforms managed to get only 19-33 requirements covered."
Halo’s single, centralised MSP solution solved the long-standing issues of speed and in-depth reporting for Osiris Technologies. Now, they have all the tools they for efficiency and productivity.
“Having a web-based solution has meant that we have been able to move seamlessly to home-working, and metrics such as timesheets and timelines provide essential management information that allows us to continue to work efficiently in this new environment.“
“I would 100% recommend HaloPSA. I consider Halo to be the best PSA tool that I have used in my 11 years of IT support and Management. The support from the Halo team is always really good and the continuous introduction of new features is fantastic."
“Halo has contributed to the successful re-contract of two large managed service clients, by clearly demonstrating its effectiveness in enabling collaboration between onsite and offsite IT Teams.“
Find out how Centrality improved levels of service with increased functionality, with HaloPSA.
Discover all the key new features that have been released in Q1 of 2025.

Product Updates

Discover all the key new features that have been released in Q1 of 2025.
Discover all the key new features that have been released in HaloCRM in Q1 of 2025.
Discover all the key new features that have been released in Q1 of 2025.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q4 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Discover all the key new features that have been released in Q3 of 2024.
Halo integrates the Raynet One Technology Catalog – for even better data, smarter processes, and maximum value for IT teams worldwide.

News

Halo integrates the Raynet One Technology Catalog – for even better data, smarter processes, and maximum value for IT teams worldwide.
Mozaic, a leading digital transformation consultancy, has announced a new strategic partnership with Halo, one of the fastest-growing next-generation Enterprise Workflow Platforms.
As part of HALO’s continued mission to deliver cutting-edge service management solutions and expand our global enterprise presence, we are proud to formally announce a strategic partnership with Virima Inc, a leader in IT Asset Management (ITAM) and IT Discovery solutions.
As part of the ongoing plan to accelerate the HALO platform’s global presence in the enterprise space, HALO is pleased to announce the appointment of Adam Godfrey as EVP of Field Operations. This marks another significant step in our vision to become a true market leader, with a goal of achieving $1 billion in revenue by 2028.
We’ve launched Halo University, a new self-paced learning platform designed to help partners and the wider Halo community get to grips with the platform faster - and stay ahead as they grow.
Halo today announced a new integration with AT&T, a leading connectivity provider, and Datagate, a leader in telecom billing solutions, within the HaloPSA platform.
Learn more about the cutting-edge integration between AWS services and HaloITSM that enhances efficiency, boosts safety, and ensures seamless cloud operations across Swissport’s global infrastructure.
HaloPSA welcomed partners and customers to McLaren Technology Centre for its first conference, ORBIT24.
HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.

Events

HaloPSA's inaugural yearly conference hosted at the McLaren Technology Centre.