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Introducing ARR Milestones. When we grow, you save.

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Introducing ARR Milestones. When we grow, you save.

What's the catch?

Learn More >

Explore the Latest from Halo

Stay up-to-date with product updates, success stories, company news, and upcoming events - all in one place.

Case Studies
Product Updates
News
Events
  • HaloITSM
  • Education
  • North America
  • Ivanti

From ITSM to ESM: How Adams 12 Five Star Schools Built a District-Wide Service Platform

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.
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Case Studies

  • HaloCRM
  • Retail
  • Europe

Inside Betfred’s 95% Service Transformation with HaloCRM

Betfred, one of the UK’s largest privately owned betting companies, supports over 150,000 weekly active users across retail and digital channels. After outgrowing its legacy CRM, the team adopted Halo to unify interactions, embed AI automation, and streamline workflows. Since then, Betfred has transformed service delivery, cutting compliance turnaround times, improving CSAT, and enabling advisors to focus on complex, high-value queries.
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  • HaloITSM
  • Retail
  • Europe

Built for Scale: AO’s 13-Year Service Evolution with Halo

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.
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  • HaloITSM
  • Manufacturing & Automotive, Retail
  • Europe
  • ServiceNow

How Wolseley Replaced ServiceNow in Just 10 Weeks, with Halo

"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."
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  • HaloITSM
  • Service Providers
  • Europe
  • ServiceNow

From ServiceNow to HaloITSM: How inlumi Gained Efficiency, Flexibility, and Cost Savings

As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.
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  • HaloITSM
  • Service Providers
  • Europe
  • Autotask

How TSG Achieved World Class NPS Score with Halo

With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.
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  • HaloPSA
  • Service Providers
  • Europe
  • ConnectWise

How Chalkline Scaled with HaloPSA Automation

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.
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  • HaloITSM
  • Education
  • North America
  • Ivanti

From ITSM to ESM: How Adams 12 Five Star Schools Built a District-Wide Service Platform

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.
Read More >
  • HaloITSM
  • Retail
  • Europe

How bonÀrea Unified IT Operations with Halo

Operating across 20+ business areas and 600+ retail locations, bonÀrea faced fragmented IT processes and limited operational visibility. With HaloITSM, the organisation unified incident and asset management, centralised user requests, and gained consistent control over IT operations — delivering faster resolutions, clearer insight, and a scalable platform for future growth.
Read More >
  • HaloITSM
  • Public Sector
  • Europe

The City of Edinburgh Council modernises HR and wider services with Halo

The City of Edinburgh Council uses Halo to modernise HR and corporate service delivery across the organisation. By replacing manual, email-heavy processes with structured workflows and self-service, the Council now supports over 350 staff, with 74% of requests submitted via self-service and improved visibility across high-volume services.
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  • HaloPSA
  • Service Providers
  • Oceania
  • Jira

How Next Telecom Cut Admin Time by 40% with Halo 

Next Telecom replaced spreadsheets and disconnected systems with HaloPSA to create a single source of truth across the business. By centralising ticketing, quoting, and credit management, the team reduced manual work and sped up customer response times. The result was a 40% reduction in admin time, faster quoting, and a more efficient operation that can scale without losing its customer-first approach
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  • HaloCRM
  • Service Providers
  • North America
  • Jira

Hyfin Transforms Client Service Efficiency with HaloCRM

Hyfin’s client service team had outgrown the tools they were using. Requests were slipping through, shared inboxes made it hard to stay organised, and they didn’t have reliable reporting to understand what customers needed. Moving to HaloCRM gave the team one place to manage every client interaction, track workloads, and see trends as they happen. The shift has made day-to-day support smoother and given Hyfin a stronger foundation as they look to connect their service, sales, and marketing teams in the same system.
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  • HaloPSA
  • Service Providers
  • Oceania

Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

Based in Western Australia, Impact ICT is a fast-growing MSP helping community and professional services deliver more through technology. After switching from an outdated platform to HaloPSA, the team rebuilt every core workflow, automating onboarding, offboarding, and ticket triage. With five tools unified into one system and AI triage saving six hours a week, Halo now sits at the centre of everything they do.
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  • HaloITSM
  • Public Sector
  • Europe

UKEF Empowers Staff and Exporters Through a Single Platform

UK Export Finance replaced its outsourced IT model with HaloITSM to gain control, visibility, and consistency. Now, staff, banks, and exporters are supported through one platform, CSAT response rates have risen six-fold, and satisfaction remains above 99%.
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  • HaloITSM
  • Public Sector
  • Europe

AHDB Unifies Compliance and Service Delivery with HaloITSM

AHDB has unified eight departments under a single platform with HaloITSM, streamlining processes and strengthening compliance. From IT to Data Protection, teams now manage everything from FOI requests to Health & Safety reporting in one place, supported by a growing knowledge base and seamless self-service portal that’s transformed the user experience.
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  • HaloITSM
  • Service Providers
  • Europe
  • Freshdesk

SmartSearch Strengthens Security and Simplifies Service Management with HaloITSM

As a rapidly growing RegTech company, SmartSearch needed a secure, scalable ITSM platform to match its compliance-driven operations. Replacing Freshdesk with HaloITSM brought automation, structure, and control — from automated onboarding and role-based access to clear asset histories and SLA visibility. With improved InfoSec governance and a unified platform for IT visibility, SmartSearch has reduced manual work, tightened security, and built a foundation for continued growth.
Read More >
  • HaloITSM
  • Not-For-Profit & Charity
  • Europe

Natural History Museum transforms adoption and visibility with HaloITSM

As the Natural History Museum modernised its IT services, the Technology Solutions team replaced Ivanti with HaloITSM to simplify processes and boost adoption. Ticket capture jumped from 20% to over 80%, portal use grew from 1% to 28%, and CSAT scores reached 99% positive — giving the museum clearer visibility, stronger engagement, and a platform ready to evolve with future needs.
Read More >
Show more Case Studies
  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q4 2025

Discover all the key new features that have been released in Q4 of 2025.
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Product Updates

  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q4 2025

Discover all the key new features that have been released in Q4 of 2025.
Read More >
  • HaloITSM
  • Feature Release

What’s New in HaloITSM – Q3 2025

Discover all the key new features that have been released in the third quarter of 2025.
Read More >
  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q3 2025

Discover all the key new features that have been released in Q3 of 2025.
Read More >
  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q2 2025

Discover all the key new features that have been released in Q2 of 2025.
Read More >
  • HaloITSM
  • Feature Release

What’s New in HaloITSM – Q2 2025

Discover all the key new features that have been released in Q2 of 2025.
Read More >
  • HaloPSA
  • Feature Release

What’s New in HaloPSA – Q1 2025

Discover all the key new features that have been released in Q1 of 2025.
Read More >
  • HaloCRM
  • Feature Release

What’s New in HaloCRM – Q1 2025

Discover all the key new features that have been released in HaloCRM in Q1 of 2025.
Read More >
  • HaloITSM
  • Feature Release

What’s New in HaloITSM – Q1 2025

Discover all the key new features that have been released in Q1 of 2025.
Read More >
Show more Product Updates
  • Halo
  • Announcement, Press Release

Halo – The Official Enterprise Software Partner of Scottish Rugby

Halo are delighted to announce that a multi-year agreement has been reached to become Official Enterprise Software Partner of Scottish Rugby.
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News

  • Halo
  • Announcement, Press Release

Halo – The Official Enterprise Software Partner of Scottish Rugby

Halo are delighted to announce that a multi-year agreement has been reached to become Official Enterprise Software Partner of Scottish Rugby.
Read More >
  • Halo
  • Announcement, Press Release

The Willis Building – New Global HQ for Halo

Halo are delighted to announce that during 2026, the Willis Building in Ipswich will become our new Global Headquarters.
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  • HaloITSM
  • Press Release

Introducing ARR Milestones – We Grow, You Save.

Halo partners with AI-led firm saasgenie to deliver faster, intelligent ITSM and ESM implementations - transforming enterprise EX and CX worldwide.
Read More >
  • HaloITSM
  • Press Release

Halo Impact: Empowering the World’s Largest Charities and Supporting Global Disaster Relief

Halo is committing $10m to cover enterprise service management licences and switching costs for major charities, while deploying dedicated teams to deliver rapid technology support in times of crisis.
Read More >
  • Halo
  • Press Release

Halo and Cubet Partner to Accelerate ITSM, PSA, and CRM Deployments Across India

Partnership combines Halo’s Service Management, PSA, and CRM Platforms with Cubet’s Engineering and AI Expertise to drive scalable enterprise transformations in India.
Read More >
  • HaloITSM
  • Press Release

$1M Forever: Halo’s Enterprise Revolution Launches for Select Global Organisations

Halo partners with AI-led firm saasgenie to deliver faster, intelligent ITSM and ESM implementations - transforming enterprise EX and CX worldwide.
Read More >
  • HaloITSM
  • Press Release

HaloITSM and saasgenie Partner to Accelerate AI-Led ITSM Deployments Worldwide

Halo partners with AI-led firm saasgenie to deliver faster, intelligent ITSM and ESM implementations - transforming enterprise EX and CX worldwide.
Read More >
  • Halo
  • Announcement, Press Release

Paralympic gold medallist and world record breaker William Ellard joins Halo Athletes

Halo are proud to welcome Paralympic swimmer William Ellard as the newest member of Halo Athletes - our initiative to support and celebrate exceptional sporting talent from Suffolk.
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Show more News
  • Halo
  • Conference

Entering the Tech World: Your Seat at the Table

Curious about tech? Join us at Halo House for honest chats, fresh ideas, and new faces - open to students and early-career pros.
Read More >

Events

  • Halo
  • Conference

Entering the Tech World: Your Seat at the Table

Curious about tech? Join us at Halo House for honest chats, fresh ideas, and new faces - open to students and early-career pros.
Read More >
Show more Events