Betfred, one of the UK’s largest privately owned betting companies, supports over 150,000 weekly active users across retail and digital channels. After outgrowing its legacy CRM, the team adopted Halo to unify interactions, embed AI automation, and streamline workflows. Since then, Betfred has transformed service delivery, cutting compliance turnaround times, improving CSAT, and enabling advisors to focus on complex, high-value queries.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."

As inlumi grew, they needed an ITSM solution that could keep pace. Frustrated by rising costs, complex customisation, and declining support with ServiceNow, they made the switch to HaloITSM.

With streamlined workflows, better utilisation of resources, and a remarkable improvement in customer satisfaction, TSG have achieved an impressive NPS score of +87.

Discover how Chalkline, an MSP based in North London, leveraged advanced automation with HaloPSA to transform their operations.

The Royal Albert Hall replaced unstructured, manual request handling with a centralised, automated service platform. By introducing structured intake, digital approvals, and workflow automation, the team improved consistency, reduced delays, and made service performance measurable across IT and operational teams.

Chester Zoo, the UK’s most visited attraction outside London, needed better oversight across its complex operations. By implementing Halo, the organisation introduced structured change management, improved visibility of over 6,500 assets, and unified governance and compliance. Audit preparation was reduced from days to around 30 minutes, while providing a scalable platform to support future growth and evolving operational needs.

Magna5’s existing PSA was becoming harder to scale as the MSP expanded through growth and acquisitions. By consolidating service operations into Halo PSA, the team automated service desk workflows and created a more consistent operational platform. Magna5 has since onboarded 9 acquired MSPs into HaloPSA.

With Halo at the centre of its operations, Flotek manages sales, projects and support through a single platform. This unified approach enables consistent processes across teams while providing the visibility needed to support continued expansion.

Restaurant Growth Services replaced a legacy ITSM platform with Halo, reducing monthly ITSM costs by up to 50% while improving response and resolution times. The new platform gives the team greater control and is structured to support additional departments across the business.

Arrow Voice and Data replaced ConnectWise with HaloPSA to simplify service delivery, unify its core MSP tools, and gain long-overdue visibility into profitability. By automating user onboarding through integrated workflows, the team reduced setup time from 90 minutes to just 5, freeing up valuable time and laying the foundation for scalable growth across the business.

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.

Operating across 20+ business areas and 600+ retail locations, bonÀrea faced fragmented IT processes and limited operational visibility. With HaloITSM, the organisation unified incident and asset management, centralised user requests, and gained consistent control over IT operations — delivering faster resolutions, clearer insight, and a scalable platform for future growth.

The City of Edinburgh Council uses Halo to modernise HR and corporate service delivery across the organisation. By replacing manual, email-heavy processes with structured workflows and self-service, the Council now supports over 350 staff, with 74% of requests submitted via self-service and improved visibility across high-volume services.

Next Telecom replaced spreadsheets and disconnected systems with HaloPSA to create a single source of truth across the business. By centralising ticketing, quoting, and credit management, the team reduced manual work and sped up customer response times. The result was a 40% reduction in admin time, faster quoting, and a more efficient operation that can scale without losing its customer-first approach