Ticket Area Breakdown

A breakdown of each option in a ticket area.  The Halo Ticket screen is likely to be the most used page within Halo. So, we’ve designed it for the way that teams want to work. 1. Agent – This is a technician in a team, the small green circle attached to it indicates their availability status, […]

Using and Editing the Tile View

             In this guide we will cover: – Using Tile View – Setting Tile View as Default – Editing Tile View Associated Admin Guides: Views Related Guides: Ticket Views  Tile and Kanban HTML $ Variables Using Tile View "Tile View" is an alternate view for a ticket screen and can be used to present more […]

Ticket Views

In this guide we will cover: – Default Views (Agent Preference, Global Setting, Ticket Areas) – Tickets Viewing Options (By Team, By Ticket Type, All Tickets) – How To get The "Add More Teams" Button To Display – Column Profiles – Views For Child Tickets – Gantt and Kanban Views – Mentioning Agents Directly From […]

Customising your Ticket View

How to change your view of the tickets in Halo using columns, lists and views. Related Articles: Agents, Teams and Roles Configuring Views  Statuses The ticket screen explained There are a variety of ways in which it is possible to customise your own view of tickets in Halo. Changing View First, click into a ticket […]