One-Click Feedback
In this lesson we will cover: – Ticket Closed Email Template – Edit link option for image within Email Template – Setting bounds for feedback variables – Functionality for an End-User Clicking on an Image – Feedback Configuration options One-Click Feedback is a simple, fast means of capturing general end-user satisfaction. At it's core, One-Click […]
Closure Procedures (End-User Closure Confirmation)
In this lesson we will cover: – Default Closure Procedures – Enabling End-User Closure Confirmation Procedures – Closure Settings on Ticket Type – Email Templates – Configuring the Worked Example – Additional Features per Ticket Type -Closure Conformation Procedures for Project tickets Default Closure Procedures Within Halo, the standard practice for closing tickets, is that the […]
Surveys
In this lesson we will cover: – Survey Creation – Adding Survey Custom Fields and Configuring a Field Group – Adding the Survey link to the Ticket Closed email template – Setting Percentage of Tickets to Send Surveys on – Team-Level option to set whether Surveys are sent – End-User Confirmation Associated Admin Guide: Surveys […]
