Time Management

Configuration > Tickets > Time Management Configuration > Time Management Configuration > Sales > Time Management Check out the guides for more information on Time Management, the same guides can be found on the HaloPSA Academy: Time Tracking HaloPSA Academy – Time Tracking Timesheet Approvals How to Configure Timesheets General Settings Field Type Description Track Non […]

Workflows

Configuration > Tickets > Workflows Configuration > Sales > Workflows Check out the guides for more information on Workflows, the same guides can be found on the HaloPSA Academy: Workflows HaloPSA Academy – Workflows Operational Level Agreements Flow Chart Tab- Diagram This screen will display the "Flow Chart" for this workflow. This will detail everything from […]

Ticket Types

Configuration > Tickets > Ticket Types Check out the guides for more information on Ticket Types, the same guides can be found on the HaloPSA Academy: Working on Tickets HaloPSA Academy – Working on Tickets Ticket Dashboards Table View Field Type Description Sequence Header This is the sequence value of the Ticket Type, and will […]