Setting up Monaco SQL Editor On-Prem

A guide explaining how to configure Monaco SQL Editor Locally for an On-Prem Instance of Halo In this guide we will cover: – Why you may need to configure this locally – How to configure this locally – Troubleshooting Why you may need to configure this locally Depending on your On-Prem setup your webapp server […]

Checking your DB Integrator Version

This guides details how you can check your DB integrator version. This is bundled with the Halo app upgrader files and is not automatically updated if the DB integrator executable has been moved. This can be checked using the below steps. The best way to locate your DB integrator is to check through Task Scheduler, […]

On Premise Migration

This guide will show you how to migrate your on-premise instance of Halo to a new Server.  This only applies if you are running Halo yourself, on-premise. Prerequisites: You must ensure the new server you are migrating to meets the requirements set in this guide Importantly you will not need to extract the nhdweb files […]

DB integrator error: Decryption check failed – please install the API certificate on this server, or ensure that the Halo DB Integrator is running on the application server

This happens when the Integrator tries to decrypt a password from the connected database and fails. For the purpose of testing, it tries to decrypting the most recent password entered into Halo. Some reasons this might fail: They are using X.509 encrypted passwords and the server that the DB integrator is being run from does […]

Windows Authentication

Using Windows NT Integrated Authentication There are two options we can use for our connection string between the Halo WebApp and the Halo Database. We recommend using SQL Authentication in the initial deployment session and for when the instance is live since this is much easier to setup and is more efficient. However, you may […]

On-Prem Upgrade – Troubleshooting

This section covers useful troubleshooting options for an On-Prem upgrade. If you notice any irregularities in the new version, or the version numbers don't match or haven't changed: Then the first thing to do is reload and clear the cache by pressing Ctrl-F5. Unlike other browser options that clear the cache, pressing Ctrl-F5 also clears […]

DB Integrator – Troubleshooting

This section covers useful troubleshooting options for the DB Integrator Have you ensured the credentials entered are correct and have been saved? This involves a few call outs: Are the credentials populated within the DB integrator correct? Have you saved the DB Integrator, closed it, then reopened again? If so are the credentials still populated? […]

On-Prem Deployment – Troubleshooting

This section covers useful troubleshooting options for an On-Prem deployment Halo API and Auth Logs: The first step in determining whether the issue is Halo-related is to check the WebApp folder. You may be able to gather more information by reviewing the Halo WebApp application logs. These logs are generated as .txt files in a […]

Multiple New Portals with different branding for one customer [On-Prem]

This outlines how to set up one customer to have multiple new web portals with different branding on each for On-Prem Customers Copy the \WebApp\portal\ directory into a new directory in the \WebApp\ folder. E.g. \WebApp\portal2 Copy the appsettings.json file from the \Web App\ directory into the new directory, if it does not already exist. This […]

Accessing your On-Prem Logs

This guide details how you can find your On-Prem Halo instance logs to help with troubleshooting an issue. You may be asked to provide these if you host Halo yourself, On-Prem. The logs for your API and Auth server are stored by default in the root directory of your IIS site, under the corresponding folders. […]