Notification Templates
Configuration > Notifications > Notification Templates Related Guides: Notification Templates Field Type Description Name Text (Read Only) This field corresponds with the name of the notification trigger that is being used. Message Free Text Here is where you can customise the message that appears within notifications with that trigger.
Notifications General Settings
Configuration > Notifications > General Settings Related Guides: Notifications Field Type Description Allow multiple notification events per Ticket to be sent at once Checkbox When selected, If there are multiple notifications triggered by one action and there are agents or users that should receive multiple notifications, this setting ensures they will receive multiple notifications from […]
Notifications
Configuration > Notifications > Notifications Related Guides: Notifications Setup Field Type Description Description Free Text The text entered here will be used as a description to identify this Notification elsewhere throughout the system. Notification Type Single Select The choice made here will dictate who receives this notification, and different fields will appear below to configure […]