Chat Profiles
Configuration > Chat > Chat Profiles Guide: Live Chat Functionality/Bot Flow Details Field Type Description Name Free Text This is the name of the Chat Profile as it will appear elsewhere throughout the system. Access Single Select The choice made here will determine which Users are able to use this Chat Profile. You may choose […]
Chat
Configuration > Chat Guide: Chat Bot and Chat Profiles User Chat Settings Field Type Description Chat profiles Button Opens up the menu for creating and modifying Chat Profiles. Chat Profiles allow users and agents to interact with an automated chat bot in order to obtain information or execute requests. For more information on Chat Profiles […]