KeyCloak Integration
In this guide we will cover: – Connecting to KeyCloak – User and Agent Mapping Related Guides: SAML 2.0 The KeyCloak integration allows use of SAML to authenticate users and agents. Connecting to KeyCloak Go to the SAML (AD FS) integration within Halo and ensure it is enabled. Click into the module and then click […]
Qualys Integration
In this guide we will cover – How to connect to the Qualys integration – How to import assets using the Qualys integration Connecting to Qualys Fist ensure the module is enabled. Head to configuration > integrations, use the '+' symbol to enable the integration. Fig 1. Enable module Now click into the module to […]
GitHub Integration Guide
In this guide we will cover: – Configuring GitHub Configuring GitHub The GitHub integration is essentially a webhook set up in GitHub which adds links to commits from the Change Information tab which have the body of the commit equal to the ticket ID. What that means, is whenever the integration runs, it performs […]
Filtering responses via the ‘datesearch’ query parameter
In this guide we will cover: – Using the 'datesearch' Query Parameter – Relevant Endpoints – Example Using the 'datesearch' Query Parameter When querying the API, the response can return a filtered list of entities based on a date range. This can be done via the application of 3 query parameters: datesearch, start_date and end_date. […]
Heimdal Integration
The security software provider Heimdal has created an integration with Halo. This allows you to sync alerts to Halo creating a ticket, which there is a guide for here: Heimdal Documentation.
Virima Integration
In this guide we will cover: – Connecting to Virima – Site Mappings – User Mappings – Asset Imports – Miscellaneous Settings – Syncing – How to import Assets from Virima The Virima integration can be used to import assets from Virima into Halo, if there is a user and/or software associated with this asset […]
Virima Integration
Version: 2.168.1 + Version Link: http://s3.nethelpdesk.com/2.168.1.zip The Virima integration is now available, allowing for the import of assets and mapping of asset relationships. To use this integration you must generate an API key and know your Virima tenant id. You then need to enter the URL for your Virima instance, as well as the key […]
Tenable Integration
In this guide we will cover: – Connecting to Tenable – Site Mappings – Asset Mappings – Miscellaneous Settings – Importing The Tenable integration allows one way syncing of assets between Tenable and Halo. You can import assets from Tenable into Halo and have a scheduled sync run to update the asset information in Halo […]
Boost Ticket Processing using AI
In this guide we will cover: – Use AI to Generate automatic user responses – Sending auto-generated responses automatically – Improve Agent responses with AI – Previewing responses -Thank you detection AI can be used to enhance the responses written by agents to improve spelling, vocabulary, tone, etc. and even generate an automatic response based on […]
Google Analytics in the Self-Service Portal
In this guide we will cover: – Setting up Google Analytics Setting up Google Analytics Google Analytics can be connected to your Halo Self Service portal, allowing you to track the traffic and user behaviour on the portal. To set this up you will first need to obtain the measurement ID of your Google Analytics […]
