Halo Integrator

In this guide we will cover: – What is the Halo Integrator? – Do I need to Host my own Integrator? – Types of Halo Integrator – Hosted Halo Integrator – Locally Hosted Integrator – DB Halo Integrator – Configuring Halo Integrator Agent Error Notifications – Hosted Halo Integrator only What is the Halo Integrator? […]

Halo DB Integrator

A guide explaining how to configure and use the Halo DB Integrator for an On-Prem Halo instance. In this guide we will cover: – What is the Halo DB Integrator and do I need it? – How is the DB Halo Integrator different to the Halo Integrator?  – Downloading the DB Halo Integrator  – Configuring […]

NinjaOne Integration

The following video covers the setup of the NinjaOne integration:                                                                                                                    This video from Renada Solutions will Cover the Mapping of Ninja Devices to Users in Halo:                                                                                                                     In this guide we will cover: – What is the NinjaOne Integration? – Configuring the NinjaOne Module – Organizations and Locations – Devices and Software – Alert […]

Microsoft Teams Integration

In this guide we will cover: – What is the Microsoft Teams Integration? – Main Configuration – Communicating with Users from Halo using Teams – Communicating in Teams using Chatbots – Prescence Notifications – Importing Shifts from Teams Related Guides: Call Pop-Up for Microsoft Teams Embedding your Halo Self Service Portal into Microsoft Teams Pushing […]

Azure Deltas

In this guide we will cover: – What is an Azure Delta? – What are the benefits of using Azure Deltas? – How does enabling Azure Deltas impact the functionality of Microsoft Entra ID/CSP? – How to enable Azure Deltas? – What to consider when enabling Azure Deltas? – Using Azure Deltas with the Intune […]

Using Postman

In this guide we will cover: – Getting Authentication Credentials – Creating a Collection in Postman – Making API Requests – Bulk Updating Data Related Guides: A Step-by-Step Guide to Make a Bulk Change in the Halo Database Through the API Using JSON in Postman   Runbooks – Authorising API Access into Your Own Halo […]

Azure Mail Integration (Webhook Method Included)

This is a legacy guide – we recommend using our guide 'Office 365/Azure Mailbox Setup' for the most comprehensive and up to date setup information.  This video covers the Mailbox Setup for Email Processing via Webhooks (Read the guide for full setup and how to configure error notifications per agent).                           In this guide we […]

Microsoft CSP Integration

In this guide we will cover: – What is the Microsoft CSP integration? – Configuring CSP – Partner Centre Connection (Single Tenant App Registration) – Authorizing Connection in Halo – GDAP Connection (Multi-Tenanted App Registration) – Tenants – Licenses & Subscriptions – Users   – Assets – Halo Integrator – Subscription Management – Single Sign-On (SSO) […]

Microsoft Entra ID Integration (Formerly: Azure Active Directory)

In this guide we will cover: – What is the Entra integration used for? – Who Can set the integration up – Connecting Entra to your Halo – App Registration Setup – Single Sign-On (SSO) Configuration – Agent/User Import Configuration – Advanced Configuration – Licence Management  – Imports – Halo Integrator – Microsoft Entra ID […]