AnyDesk Integration

In this guide we will cover: – What is the AnyDesk Integration? – Installation – Configuring the AnyDesk Module – Adding the AnyDesk Button – Launching a Session What is the AnyDesk Integration? AnyDesk can be integrated with Halo to launch remote sessions from an asset's page. Installation In order for the AnyDesk integration to […]

Dynamics 365 CRM Integration

In this guide we will cover: – What is the Dynamics 365 CRM Integration? – Registering an Azure Application – Enabling the Integration – Account and Contact Imports – Custom Table Syncs – Halo Integrator – Multi-Tenancy What is the Dynamics 365 CRM Integration? Microsoft Dynamics 365 CRM can be integrated with Halo to import […]

Azure Sentinel Integration

In this guide we will cover: – What is the Azure Sentinel Integration? – Connecting Azure Sentinel to Halo  – Client Configuration – Field Mappings – Imports – Sending Tickets and Updates to Sentinel – Only Import Comments What is the Azure Sentinel Integration? The Azure Sentinel Integration allows a two way sync of incidents […]

Google Calendar Integration

In this guide we will cover: – What is the Google Calendar Integration? – Key Details – Google Configuration  – Halo Configuration – Deprecated Method What is the Google Calendar Integration? The Google Calendar integration can be used to link agent calendars within Halo to their Google calendar. This allows you to import appointment from […]

Creating API Applications

In this guide we will cover: – API Details – Application Configuration Related Guides: Halo Integrator This guide outlines the configuration of Halo applications which can be used to connect applications to your instance of Halo via the API. API Details Navigate to Configuration > Integrations > Halo API to see the related configuration page. […]

Beyond Trust Integration

In this guide we will cover: – What is the Beyond Trust Integration? – Enabling the Module – Remote Support Configuration – Connecting to Beyond Trust – Teams and Agents – Remote Session Data/Webhooks – Sending Invites – Linking Sessions – Custom Button to Open the Device Automatically What is the Beyond Trust Integration? Beyond […]

Azure Automation Integration

In this guide we will cover: – What is the Azure Automation Integration? – Creating the Webhook – Sending the Webhook – Advanced Configuration What is the Azure Automation Integration? Azure Automate can be integrated with Halo to automate service requests like mailbox creation, access granting and new users. Creating the Webhook This integration uses […]

Lansweeper Integration

In this guide we will cover: – What is the Lansweeper Integration? – Pre-Requisites – Enabling the Module – SQL Details – Key Fields – Field Mappings – Advanced Configuration – Halo Integrator What is the Lansweeper Integration? On-prem Lansweeper instances can be integrated with Halo to import and manage assets. Pre-Requisites Your Lansweeper database […]

Jira Software Integration

In this guide we will cover: – What is the Jira Integration? – Pre-requisites-Jira side – Connecting Halo to Jira – Pre-requisites-Jira side – Syncing To Jira – Manually linking a ticket to an existing Jira issue – Send a Ticket to Jira – Managing linked issues – Syncing Updates back to Halo – Monitoring […]

ADFS Integration

In this guide we will cover: – Requirements – Adding a Replying Party Trust – Creating Claim Rules – Adjusting the Trust Settings – Configuring Halo Requirements To use ADFS to log in to your Halo instance, you need the following components: An Active Directory instance where all users have an email address attribute. A […]