Variables in Email Templates
Using variables to customise the information sent to end-users and displayed to agents. Related Articles: Email settings Creating and customising Actions Custom Fields Ticket fields Note: Any variable written in this guide is written with a hyphen between the $ sign and the word. This is so there is no replacement of them if this […]
Treat Forwarded Emails from Agents as End-User Emails
In this guide we will cover: – The functionality of the setting 'Treat Forwarded Emails from Agents as End-User Emails' This setting can be found under Configuration > Email. Fig 1. Treat Forwarded Emails from Agents as End-User Emails setting When enabled, emails forwarded from agent addresses to your mailbox(s) will ignore the forwarded email […]
Agent Notifications for Errors in the Halo Integrator/Email Processing
In this guide we will cover: – How to enable notifications, per agent, when there are errors in the Halo integrator or email services Agents can receive error notifications for Outgoing and Incoming emails as well as the Halo Integrator by using these settings located at Agent > Preferences > Notifications: Fig 1. Enable notifications […]
Email Hashtags
E-mail hashtags allow your Agents to add actions to their e-mail notifications to send back to Halo, and carry out work without being in logged in. This is incredibly useful if you are offline, and your Agents want to reply to e-mails, but don’t currently have access to the smartphone apps for some reason. Mailbox […]
