Treat Forwarded Emails from Agents as End-User Emails
In this guide we will cover: – The functionality of the setting 'Treat Forwarded Emails from Agents as End-User Emails' This setting can be found under Configuration > Email. Fig 1. Treat Forwarded Emails from Agents as End-User Emails setting When enabled, emails forwarded from agent addresses to your mailbox(s) will ignore the forwarded email […]
Email Hashtags
E-mail hashtags allow your Agents to add actions to their e-mail notifications to send back to Halo, and carry out work without being in logged in. This is incredibly useful if you are offline, and your Agents want to reply to e-mails, but don’t currently have access to the smartphone apps for some reason. Mailbox […]
