PagerDuty Integration
In this guide we will cover: – What is the PagerDuty Integration? – How to set up the PagerDuty integration What is the PagerDuty Integration? PagerDuty can be integrated with your Halo instance to have incidents sync between PagerDuty and Halo. This integration syncs two-way so updates in Halo will sync over to PagerDuty and […]
XSOAR Integration
In this guide we will cover: – What is the XSOAR Integration? – Connecting XSOAR to Halo – User Matching What is the XSOAR Integration? XSOAR can be integrated with Halo to allow for the creation of tickets in Halo from incidents in XSOAR. Connecting XSOAR to Halo The integration between Halo and XSOAR is […]
ServiceNow Integration
In this guide we will cover: – What is the ServiceNow Integration? – Connecting to ServiceNow – Creating tickets in ServiceNow – Updating Records in ServiceNow through Halo – Syncing back to Halo What is the ServiceNow Integration? The ServiceNow integration allows you to connect a ServiceNow account to each of your customers and suppliers. […]
ServiceNow Webhooks
In this guide we will cover: – How to set up Webhooks used with the ServiceNow integration ServiceNow webhooks allow you to have tickets in Halo create and update automatically when incidents, change requests, service requests, change requests and problem tickets are raised in ServiceNow. From v2.218+ webhooks can also be used to have updates […]
Jira Service Management Integration
In this guide we will cover: – What is the Jira Service Management Integration? – Enabling the Module – Connecting to Jira Service Management – Syncing to Jira Service Management – Syncing Back to Halo (Webhooks) – Linked Tickets What is the Jira Service Management Integration? The Jira Service Management integration allows a two way […]
Jira Enhancements
This article outlines the improvements made to the Jira integration. 1. Changed the way data is sent and retrieved from the Jira API. 2. You can now link multiple Jira issues to a ticket in Halo. The Jira details are no longer displayed on the ticket details pane. Instead, a tab now shows with all linked issues. […]
Azure Sentinel Integration
In this guide we will cover: – What is the Azure Sentinel Integration? – Connecting Azure Sentinel to Halo – Client Configuration – Field Mappings – Imports – Sending Tickets and Updates to Sentinel – Only Import Comments What is the Azure Sentinel Integration? The Azure Sentinel Integration allows a two way sync of incidents […]
Active Directory Integration (LDAP)
In this guide we will cover: – Adding a New Connection – Fields – Child Domains Halo allows you to configure, import from, and sync with an LDAP directory (such as Active Directory). This is mainly used to easily keep your user and/or agent list up to date with the users in Active Directory. Adding […]