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FAQ List: Incident Management

PagerDuty Integration

In this guide we will cover: – What is the PagerDuty Integration? – How to set up the PagerDuty integration  What is the PagerDuty Integration? PagerDuty can be integrated with your Halo instance to have incidents sync between PagerDuty and Halo. This integration syncs two-way so updates in Halo will sync over to PagerDuty and […]

XSOAR Integration

In this guide we will cover: – What is the XSOAR Integration? – Connecting XSOAR to Halo – User Matching What is the XSOAR Integration? XSOAR can be integrated with Halo to allow for the creation of tickets in Halo from incidents in XSOAR. Connecting XSOAR to Halo The integration between Halo and XSOAR is […]

ServiceNow Integration

In this guide we will cover: – What is the ServiceNow Integration? – Connecting to ServiceNow – Creating tickets in ServiceNow – Updating Records in ServiceNow through Halo – Syncing back to Halo What is the ServiceNow Integration? The ServiceNow integration allows you to connect a ServiceNow account to each of your customers and suppliers. […]

ServiceNow Webhooks

In this guide we will cover: – How to set up Webhooks used with the ServiceNow integration Before configuring webhooks for ServiceNow, you will need to connect your customer's ServiceNow instance to Halo. See our guide on how to do this here: ServiceNow Integration. How to set up Webhooks used with the ServiceNow integration With […]

Jira Service Management Integration

In this guide we will cover: – What is the Jira Service Management Integration? – Enabling the Module – Connecting to Jira Service Management – Syncing to Jira Service Management – Syncing Back to Halo (Webhooks) – Linked Tickets What is the Jira Service Management Integration? The Jira Service Management integration allows the creation of […]

Jira Enhancements

This article outlines the improvements made to the Jira integration. 1. Changed the way data is sent and retrieved from the Jira API. 2. You can now link multiple Jira issues to a ticket in Halo. The Jira details are no longer displayed on the ticket details pane. Instead, a tab now shows with all linked issues. […]

Azure Sentinel Integration

Note: As of v2.182.1+, the Sentinel Integration can run off of webhooks instead of the Halo Integrator. This allows for immediate syncing, and the guide for this is here "Azure Sentinel Webhooks" this will be used in conjunction with this guide. In this guide we will cover: – What is the Azure Sentinel Integration? – […]

Active Directory Integration (LDAP)

In this guide we will cover: – Adding a New Connection – Fields – Child Domains Halo allows you to configure, import from, and sync with an LDAP directory (such as Active Directory). This is mainly used to easily keep your user and/or agent list up to date with the users in Active Directory. Adding […]