Automated New Starter Requests into Microsoft Entra
In this guide we will cover: – Configuring Automated Creation of New starters – The End-User Portal Experience This guide outlines how to configure automated onboarding for new users into Entra from HaloPSA. New users can be created in Entra automatically from Halo, using the user details logged on a new starter request form in […]
Prometheus Integration
In this guide we will cover: – Connecting to Prometheus -Configuring Asset Imports -Automatically import/update Assets on a schedule -Alerting -Have assets create instantly in Halo when created in Prometheus The Prometheus integration can be used to import targets from Prometheus as assets into Halo. Once imported assets can be synced automatically on a schedule. […]
SaaSAlerts Integration
In this guide we will cover: – Link to SaaS Documentation – Solution Overview – Integration Benefits The SaaS Alerts and Halo integration allows you to more easily create, organize and manage medium and critical alerts from SaaS Alerts. Link to SaaS Documentation To configure the SaaS Alerts Integration, use the guide on the SaaSAlerts […]
Backend Services: Common Errors, Causes and Resolutions
In this guide we will cover: – Halo Integrator Log Errors – Incoming Log (incoming email) Errors – Outgoing log (outgoing email) Errors – Automation Log Errors – Schedule Occurrence Log Errors Halo Integrator Log Errors These error messages are found under the 'Halo Integrator Log' when selecting a specific log entry. System.Exception: Asset tag […]
Backend Services Monitoring
In this guide we will cover: – What is Backend Services Monitoring? – Navigating the Backend Services Monitoring area – Common Errors What is Backend Services Monitoring? Backend services monitoring in Halo allows you to monitor services, automations and events that run on the backend of Halo. This includes integration syncs, incoming and outgoing email, […]
Forethought AI Solve Integration
In this guide we will cover: – What is the Forethought Integration? – How to connect the Forethought integration -Customising the widget -Embedding the widget to your portal -Setting which widget is used in each portal -Using Forethought widgets with Chat profiles What is the Forethought Integration? The Forethought integration allows you to embed Forethought […]
CrewHu Integration
This integration has been created by CrewHu, Halo has provided a link here: CrewHu – Halo Integration
Hopewiser Integration
In this guide we will cover: – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket The Hopewiser integration can be used to search addresses from Hopewiser on a user in Halo or on an address ticket field, helping to […]
New Relic Integration
In this guide we will cover: – What is the New Relic Integration? – How to connect to the New Relic Integration – Setting up the integration – Viewing Alerts What is the New Relic Integration? The New Relic integration allows you to manage incidents from New Relic in your Halo instance. When an alert/incident […]
Use AI to Analyse Business Performance
In this guide we will cover: – How can AI be used to Analyse Business Performance – Overview of the Process – Customise this process This functionality is available as of v2.184+ of Halo. This functionality is only available out-of-the-box to customers using HaloPSA, if you are using another Halo product and would like to […]
