Delinea (Formerly Centrify) Integration

In this guide we will cover: – What is the Delinea Integration? – Centrify Configuration – Halo Configuration – Advanced Features What is the Delinea Integration? Halo’s integration with Delinea provides you with a single sign-on (SSO) solution for your end users and admins, allowing them to authenticate into Halo via Delinea. Centrify Configuration The […]

SCCM Integration

In this guide we will cover: – What is the SCCM Integration? – Enabling the Module  – SQL Details – Key Fields – Field Mappings – Advanced Configuration – Halo Integrator What is the SCCM Integration? The SCCM integration can be used to import assets into Halo from the SCCM SQL database. Enabling the Module […]

N-Able N-Sight RMM Integration

In this guide we will cover: – What is the N-Able N-Sight RMM Integration? – Generating an API Key – Configuring the Module – Customer and Site Imports – Asset Imports – Alerting – Halo Integrator Related Guides: Halo Integrator What is the N-Able N-Sight RMM Integration? N-Able N-Sight can be integrated with Halo to […]

Viewing a Site’s Tickets

How to view a site's tickets Related Articles: Views, Columns and Filter profiles The Ticket screen Sites and Clients Explained You can view a complete list of all tickets past and present opened by any given client. This is done by navigating to the Client's record and clicking Tickets. Using the view profiles you can […]

Facebook Integration

In this guide we will cover: – What is the Facebook Integration? – Connecting to Facebook – Setting up Facebook in Halo What is the Facebook Integration? The Facebook integration automatically processes messages, posts and comments into your Halo instance depending on your set-up.  Connecting to Facebook First, head to the integrations module on Halo […]

Date Format

Halo is displaying in the wrong date format for the region you are in. For example, it is displaying the dates as MM/DD/YYYY when based in the UK. In this guide we will cover: – How to set how date format displays How to set how date format displays Halo uses your browser's time zone […]

AnyDesk Integration

In this guide we will cover: – What is the AnyDesk Integration? – Installation – Configuring the AnyDesk Module – Adding the AnyDesk Button – Launching a Session What is the AnyDesk Integration? AnyDesk can be integrated with Halo to launch remote sessions from an asset's page. Installation In order for the AnyDesk integration to […]

Azure Actions

Added a new action system use called 'Azure Action', allowing for the ability to create Users in Azure and assign them to groups via system actions. A new action system use called 'Azure Action' is now available.  When this option is selected, a new "Azure Action" tab will show on the action configuration. Here you […]

Internal Conversations

Overview an implementation of the internal conversations functionality Related guides Actions Altering Ticket Types Internal discussion on customer/user facing tickets can sometimes cause confusion and make a ticket difficult to track and follow (it usually leads to the ticket being reassigned back and forth between agents with notes added each time). Halo addresses this issue […]

Custom Fields

In this guide we will cover: – What are custom fields? – Creating a new Custom Field – Displaying Custom Fields  – Setting Validation for Date fields – Access Control – Using Variables in Custom Fields Admin Guides: Custom Fields What are custom fields? Custom fields can be used to collect and store additional information […]