Organising Teams of Agents
Teams and their use Related Articles: Ticket Templates Assigning tickets on receipt Column profiles and view customisation Teams and their use Halo Teams; a way to introduce a division of labour or divide up the specialised knowledge to speed up the solutions to your customers or internal problems. Out of the box […]
Halo Integrator
In this guide we will cover: – What is the Halo Integrator? – Do I need to Host my own Integrator? – Types of Halo Integrator – Hosted Halo Integrator – Locally Hosted Integrator – DB Halo Integrator – Configuring Halo Integrator Agent Error Notifications – Hosted Halo Integrator only What is the Halo Integrator? […]