Troubleshooting Issues with CNAME DNS Records
Common Errors Further Assistance Common Errors AWS certificates expire within 3 days of being requested so set the records as soon as possible. If it has been more than 3 days, please update the same ticket with this information. The value field in your CAA record must contain one of the following domain names: amazon.com […]
Data Storage And Security
Information on data storage and security within Halo. Where is my data stored? The application and database are hosted on AWS servers. This allows them to be highly available and reliable as well as providing strong data security. You can read more about AWS data centre controls here. Data backups Databases are synced over multiple […]
How are user passwords stored?
This article discusses the method used when users are stored in Halo. When users are stored in the Halo database their passwords are stored hashed. Halo uses the Pbkdf2 key derivation function with a suitably high iteration count, to hash the password for storage in the database. Each password has its own salt applied prior […]
Fair Use Policy
Fair Use Policy Glossary of terms Policy Rate Limit Fair Use Examples of Prohibited Use Enforcement Contact Us Additional Clauses for Hosted Platform Glossary of terms Fair use: Fair use is a legal doctrine that allows for the limited use of copyrighted material without permission from the copyright holder. Fair use is determined on a […]
Understanding Halo Web-App Software Releases
How to check the version and release notes of your Halo Web-App and any upcoming versions. Clicking the question mark in the top right of the window opens the following menu: The highlighted options will give you information about the version you are currently using, upcoming releases and the changes included with these. About – Opens […]
Setting up Two Factor Authentication
Two-factor Authentication; how to use and implement it. Agents in Halo can use 2FA (Two Factor Authentication) to secure their account for any reason seen fit. This could be for data protection, security whilst out and about using Halo on mobile or a laptop, or if you have staff using Halo in a public facing […]
