Variables in Email Templates

Using variables to customise the information sent to end-users and displayed to agents. Related Articles: Email settings Creating and customising Actions Custom Fields Ticket fields   Note: Any variable written in this guide is written with a hyphen between the $ sign and the word. This is so there is no replacement of them if […]

Agent Notifications for Errors in the Halo Integrator/Email Processing

In this guide we will cover: – How to enable notifications, per agent, when there are errors in the Halo integrator or email services Agents can receive error notifications for Outgoing and Incoming emails as well as the Halo Integrator by using these settings located at Agent > Preferences > Notifications: Fig 1. Enable notifications […]

Canned Text

In this guide we will cover: – What is Canned Text? – Using Canned Text – Adding new Canned Text From an Action – Managing Canned Text – Importing Canned Text    Admin Guides: Canned Text What is Canned Text?  Canned text is pre-written, easily accessible content designed to allow speed and consistency in your actions. […]

Azure Mail Integration (Webhook Method Included)

This is a legacy guide – we recommend using our guide 'Office 365/Azure Mailbox Setup' for the most comprehensive and up to date setup information.  This video covers the Mailbox Setup for Email Processing via Webhooks (Read the guide for full setup and how to configure error notifications per agent).                           In this guide we […]