Runbook: Update Status of Child Tickets
In this guide we will cover: – Creating a Runbook to Update Child Statuses Creating a Runbook to Update Child Statuses One of the useful functions of runbooks is updating the child tickets that are attached to the parent, it can be done through an iterative runbook using a Halo API Action. The finished Runbook […]
Using HaloDBLookupService to set up a Database Lookup for an external SQL Server Database
In version 2.109+ there is a new connection option for database lookups "External SQL DB (different network from Halo)". This connection method allows you to host a web application called "HaloDBLookupService" on your own network which can connect to your own SQL Server databases. The Halo API then connects to this Service using requests signed […]
Connecting Through the API
In this guide we will cover: – Importing Data – Authentication – Resources and Data – Common Issues Documentation on the Halo API can be found by going to your Halo URL and adding "/apidoc" to the end, or a full list of endpoints can be found here. We allow the exporting and importing of […]