Change Management

A guide on how ITIL Change Management can be implemented in Halo. Related Articles: Workflows Actions Ticket Types Approval Processes "Change Management" is key to any business that is ready to adapt to the ever changing industry they operate in. In Halo the purpose of "Change Management" is to maximise the number of successful service […]

Approval Processes Overview

In this lesson we will cover: -What are approval processes and when are they used?  -Creating an Approval Process -Settings against the approval process step -Triggering an Approval Process -Approving  -Overriding Approvals -Delegate approvals -Example Approval Process Associated Administrator Guide: Approval Processes What are approval processes and when are they used?  Approval processes in Halo […]

Software Releases

Guide Content:  Jira Integration Change Management Halo provides the ability to track and manage software releases for products your company supplies.  To enable this feature, head to the Configuration panel and ensure that the 'Software Releases' module is activated: Once activated, you will be able to begin configuring the Software Releases area! Configuration  The first […]

Event Management

In this lesson we will cover: – Setting up Event Management – Creating an Event Rule – Overseeing Events  Event management allows you to manage the events that are triggered by Asset Management and Alerting integrations using webhooks. Using this module you can create rules to determine which events log tickets and control the fields/configuration […]