Change Management
A guide on how ITIL Change Management can be implemented in Halo. Related Articles: Workflows Actions Ticket Types Approval Processes "Change Management" is key to any business that is ready to adapt to the ever changing industry they operate in. In Halo the purpose of "Change Management" is to maximise the number of successful service […]
Approval Processes Overview
In this lesson we will cover: -What are approval processes and when are they used? -Creating an Approval Process -Settings against the approval process step -Triggering an Approval Process -Approving -Overriding Approvals -Delegate approvals -Example Approval Process Associated Administrator Guide: Approval Processes What are approval processes and when are they used? Approval processes in Halo […]
