Resource Booking
Configuration > Asset Management > Resource Booking Configuration > Calendars & Appointments > Resource Booking Related Guides: Asset Resource Booking Agent Resource Booking Asset Resource Booking Information Field Type Description Configure Asset Types Button This will open up the menu for creating and editing Asset Types. This is the same menu as the separate Configuration […]
Calendars and Appointments General Settings
Configuration > Calendars & Appointments > General Settings Related Guides: Appointments Calendars and Appointments General Settings Field Type Description Appointments release Tickets from SLA hold Checkbox If selected, when appointments are started (reach their start time) the SLA will auto release. Number of minutes before the appointment is due to bring the Ticket off hold […]
Appointment Types
Configuration > Calendars & Appointments > Appointment Types Related Guides: Appointments Calendars and Appointments Field Type Description Sequence Integer Defaults to null to follow the OOTB order. If set, the "Appointment Type" dropdown will follow the order set here – smallest number to largest. Name Free Text Name of the Appointment Type Override Calendar Color […]