Configuring the Azure OpenAI Connections for AI Driven Ticket Matching

In this guide we will cover: – Creating an AI Model The following article will describe how to create embeddings for tickets in Halo and how to use the GPT models to summarise and triage incoming tickets. The first thing to check is that you have access to the Azure AI Services, which are located […]

Agent Analyst for Technician Operations & Team Leaders

In this guide we will cover: – Chat Profiles for Agents – Agent App Virtual Agents – Virtual Analyst Use – Default Agent App Virtual Agents – Chat Improvements Chat Profiles for Agents Chat Profiles are available within the Agent Application, which allows the Virtual Agent feature to be utilised by Agents for quick actions […]