About Videndum
Videndum design, manufacture and supply high-performance products across three core industries: cine, broadcast, and photography. Headquartered in Bury St Edmunds, Suffolk, with teams in Italy, the US, Costa Rica and China, the company combines global scale with a strong focus on innovation, operational efficiency and compliance.
Initially brought in as a service desk tool for IT, Halo has since become a company-wide platform, bringing together departments to streamline processes, drive cultural change, and improve visibility.
The Challenge
Videndum had been using an on-premise version of Jira Service Desk, but with end-of-life approaching, the team needed a new system. Rather than move like-for-like, they wanted to find something more modern, cloud-based, and intuitive.
At the same time, other parts of the business were feeling the strain of disconnected tools. Health and safety reporting, for example, was handled through SharePoint, making it difficult to gather meaningful metrics or track actions. This presented a particular challenge for a publicly listed company, where accurate KPI reporting is essential for internal governance and external audits.
But the barriers weren’t just technical, they were cultural. Structured processes like change control and problem management were often seen as time-consuming or punitive. Teams were reluctant to log changes or raise problems, and some avoided the processes altogether. As a result, critical lessons were being missed, and opportunities for improvement were slipping through the cracks.
The Solution
Videndum selected Halo following strong feedback from both the IT team and end users. Though the original rollout focused on IT, the platform’s ease of use quickly highlighted its potential across the wider business.
- IT were the first to implement Halo, rolling out structured workflows for incidents, service requests, change control and problem tickets, with clear ownership and accountability throughout.
- Health and Safety followed the success of the IT rollout, replacing SharePoint with a system that made it easier to log incidents, near misses and observations, backed by automated notifications and clear reporting.
- Maintenance teams began using Halo to submit and track repair requests across sites, bringing visibility and structure to previously informal processes.
- HR adopted the platform to manage starters, leavers and internal changes, consolidating tasks into the same system used by other departments.
Halo’s concurrent licensing model also helped make adoption practical at scale, allowing factory staff and occasional users to access the platform without unnecessary cost.
The Results
Halo has helped Videndum move from fragmented systems and inconsistent processes to a unified platform, supporting day-to-day operations, improving compliance, and shifting team culture.
- Near-miss reporting increased across factories, helping the business surface risks earlier and take proactive action.
- Factory users now log health and safety incidents directly, improving engagement and giving the H&S team better data to act on.
- Change and problem management are now embedded in IT, with teams no longer seeing them as red tape, but as a means to improve service and prevent repeat issues.
- Audit preparation is significantly easier, with all key data – from changes to compliance tasks – captured in a single, trackable system.
- The business avoided unnecessary licensing costs, thanks to Halo’s concurrent model, while still enabling wide-scale access across departments.
Halo didn’t just support new processes; it helped change how people worked. Its straightforward design made it easy for teams, especially those outside of IT, to start logging issues, following workflows and engaging with structured processes for the first time. With built-in language support and a consistent experience across regions, that shift has taken hold globally – from the UK to Italy, the US, Costa Rica and China.
"What we've been able to do within Halo is really drive a culture of improvement, whether it’s through better health and safety reporting or embracing change and problem tickets as a positive thing.”
- Ben Skinner, IT & Security Director
Halo continues to evolve with Videndum’s needs, expanding into new areas, integrating new features, and supporting the company’s shift toward smarter, more connected ways of working.