In a sentence or two, tell us what your company does.
The Rodillian Multi Academy Trust, founded in September 2014, is one of the UK’s leading trusts in Yorkshire that specialises in transforming under-performing schools.
Before you found HaloITSM, what problems were you facing?
Our old system was difficult at best to use for the technicians, and impossible to get good reports from.
Which features and integrations have you been using and why?
At this point in time, we mainly use the incident and change request areas, but also assets. We are also taking advantage of the Azure Active Directory integration in order to sync multiple Office 365 tenancies.
“We now have a single pane of glass that is easy to understand – both from a technician and management point of view.”
What are some of the ways HaloITSM has helped you?
We now have a single pane of glass that is easy to understand – both from a technician and management point of view. We have scheduled weekly and monthly reports that let us compare workloads and response times, meaning we can allocate assistance where needed. The self-service portal has also allowed us to share all site issues with the senior leadership teams at each individual site, meaning they have a better understanding of workload without it being reported back to them, saving time.
