With a 24/7 operation and growing IT demands, ArrowXL switched to HaloITSM to streamline workflows, automate triage, and scale without added complexity. The result? Faster service, smarter insights, and consistently outstanding feedback.

As AO marked 25 years in business, it needed to replace its outdated ITSM system with something scalable and self-managed. Since moving to Halo, over 30 teams across AO now use a single platform to handle service requests, automate workflows, and gain real-time insights -without relying on developers or external support.

"We needed something faster, more flexible, and truly ours. With Halo, we got just that - and more."

Camden’s IT team supports 64 schools, where every minute matters. With HaloITSM, they replaced manual processes with a simple self-service portal, automated workflows, and full visibility across sites - cutting P3 resolution times by 39% and helping teachers stay focused on what matters most.

Granite School District replaced manual processes and siloed systems with Halo, cutting resolution times from days to minutes and streamlining support for over 70,000 users.

Eastlight Community Homes transformed its IT operations with Halo, then expanded across seven departments—improving visibility, efficiency, and collaboration through one central platform. What began as a tech upgrade became a company-wide shift in how work gets done.