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Introducing ARR Milestones. When we grow, you save.

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Introducing ARR Milestones. When we grow, you save.

What's the catch?

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  • HaloITSM
  • Education
  • North America
  • Ivanti

From ITSM to ESM: How Adams 12 Five Star Schools Built a District-Wide Service Platform

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.
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All Case Studies

  • HaloITSM
  • Education
  • North America
  • Ivanti

From ITSM to ESM: How Adams 12 Five Star Schools Built a District-Wide Service Platform

Adams 12 Five Star Schools replaced a 20-year-old ITSM system and a patchwork of forms, spreadsheets, and email-based processes with Halo, creating a single platform to manage requests, approvals, and assets across the district. Today, Halo supports more than 36,000 students and 4,400 staff across 52 sites, has expanded from IT into multiple operational departments, and is used to manage 168 distinct request types, giving teams greater visibility, clearer ownership, and a consistent way to deliver support at scale.
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  • HaloITSM
  • Retail
  • Europe

How bonÀrea Unified IT Operations with Halo

Operating across 20+ business areas and 600+ retail locations, bonÀrea faced fragmented IT processes and limited operational visibility. With HaloITSM, the organisation unified incident and asset management, centralised user requests, and gained consistent control over IT operations — delivering faster resolutions, clearer insight, and a scalable platform for future growth.
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  • HaloITSM
  • Public Sector
  • Europe

The City of Edinburgh Council modernises HR and wider services with Halo

The City of Edinburgh Council uses Halo to modernise HR and corporate service delivery across the organisation. By replacing manual, email-heavy processes with structured workflows and self-service, the Council now supports over 350 staff, with 74% of requests submitted via self-service and improved visibility across high-volume services.
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  • HaloPSA
  • Service Providers
  • Oceania
  • Jira

How Next Telecom Cut Admin Time by 40% with Halo 

Next Telecom replaced spreadsheets and disconnected systems with HaloPSA to create a single source of truth across the business. By centralising ticketing, quoting, and credit management, the team reduced manual work and sped up customer response times. The result was a 40% reduction in admin time, faster quoting, and a more efficient operation that can scale without losing its customer-first approach
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  • HaloCRM
  • Service Providers
  • North America
  • Jira

Hyfin Transforms Client Service Efficiency with HaloCRM

Hyfin’s client service team had outgrown the tools they were using. Requests were slipping through, shared inboxes made it hard to stay organised, and they didn’t have reliable reporting to understand what customers needed. Moving to HaloCRM gave the team one place to manage every client interaction, track workloads, and see trends as they happen. The shift has made day-to-day support smoother and given Hyfin a stronger foundation as they look to connect their service, sales, and marketing teams in the same system.
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  • HaloPSA
  • Service Providers
  • Oceania

Impact ICT Saves 34 Hours a Month Through Automation and AI in Halo

Based in Western Australia, Impact ICT is a fast-growing MSP helping community and professional services deliver more through technology. After switching from an outdated platform to HaloPSA, the team rebuilt every core workflow, automating onboarding, offboarding, and ticket triage. With five tools unified into one system and AI triage saving six hours a week, Halo now sits at the centre of everything they do.
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