Next Telecom replaced spreadsheets and disconnected systems with HaloPSA to create a single source of truth across the business. By centralising ticketing, quoting, and credit management, the team reduced manual work and sped up customer response times. The result was a 40% reduction in admin time, faster quoting, and a more efficient operation that can scale without losing its customer-first approach

Hyfin’s client service team had outgrown the tools they were using. Requests were slipping through, shared inboxes made it hard to stay organised, and they didn’t have reliable reporting to understand what customers needed. Moving to HaloCRM gave the team one place to manage every client interaction, track workloads, and see trends as they happen. The shift has made day-to-day support smoother and given Hyfin a stronger foundation as they look to connect their service, sales, and marketing teams in the same system.

Based in Western Australia, Impact ICT is a fast-growing MSP helping community and professional services deliver more through technology. After switching from an outdated platform to HaloPSA, the team rebuilt every core workflow, automating onboarding, offboarding, and ticket triage. With five tools unified into one system and AI triage saving six hours a week, Halo now sits at the centre of everything they do.

UK Export Finance replaced its outsourced IT model with HaloITSM to gain control, visibility, and consistency. Now, staff, banks, and exporters are supported through one platform, CSAT response rates have risen six-fold, and satisfaction remains above 99%.

AHDB has unified eight departments under a single platform with HaloITSM, streamlining processes and strengthening compliance. From IT to Data Protection, teams now manage everything from FOI requests to Health & Safety reporting in one place, supported by a growing knowledge base and seamless self-service portal that’s transformed the user experience.

As a rapidly growing RegTech company, SmartSearch needed a secure, scalable ITSM platform to match its compliance-driven operations. Replacing Freshdesk with HaloITSM brought automation, structure, and control — from automated onboarding and role-based access to clear asset histories and SLA visibility. With improved InfoSec governance and a unified platform for IT visibility, SmartSearch has reduced manual work, tightened security, and built a foundation for continued growth.