Today’s help desks face a spike in impersonation attempts. Moreover, they also have to account for too many persistent admin privileges to complete Tier 1 tasks, such as password resets involving Active Directory, Entra ID, domain-joined devices, or local admin and service accounts.

CyberQP has partnered with Halo to mitigate risks associated with over-provisioning admin access to Tier 1 technicians, backed by end user identity verification to deter social engineering attacks.