In this lesson we will cover:

– The difference between assets and items/products in Halo

Assets Vs Items

An Asset can be thought of as an individual instance of an Item/Product, whereas a product is a collection of assets that have not yet been serialised/individualised.

Items/Products (the term 'Item' & 'Product' are interchangeable in HaloPSA) are the entities you add to your quotes, sales/purchase orders & invoices. Products themselves do not contain unique identifiers such as serial numbers as this information would be against an asset.

Example

You own a shop that sells iPhones. You have 200 iPhones in the 'Back Office'. Someone comes in and buys one of your 'stock' – you go into the back office & pick out one of the phones.

At the point of picking an iPhone to sell, you're not concerned with the specific serial number/IMEI – you simply go out back & pick one off the shelf. 

Once you make the sale, you scan the barcode  & give the customer a receipt of the transaction, which includes the serial number of the iPhone you have sold them.

In this example, the 'Back Office' would be a stock location/stock bin in HaloPSA. You would have an iPhone product with a stock quantity of 200. The particular iPhone you sold would be an asset – with a serial number/IMEI added to the assets information.