Forethought AI Solve Integration
In this guide we will cover: – What is the Forethought Integration? – How to connect the Forethought integration -Customising the widget -Embedding the widget to your portal -Setting which widget is used in each portal -Using Forethought widgets with Chat profiles What is the Forethought Integration? The Forethought integration allows you to embed Forethought […]
CrewHu Integration
This integration has been created by CrewHu, Halo has provided a link here: CrewHu – Halo Integration
Hopewiser Integration
In this guide we will cover: – Enabling the Hopewiser Module – Connecting to Hopewiser – Using the Address Lookup on a User – Using the Address Lookup on a Ticket The Hopewiser integration can be used to search addresses from Hopewiser on a user in Halo or on an address ticket field, helping to […]
New Relic Integration
In this guide we will cover: – What is the New Relic Integration? – How to connect to the New Relic Integration – Setting up the integration – Viewing Alerts What is the New Relic Integration? The New Relic integration allows you to manage incidents from New Relic in your Halo instance. When an alert/incident […]
Zendesk Migration
In this guide we will cover: – Getting Zendesk Credentials – Connecting to Zendesk – Importing Data The Zendesk migration tool can be used to import data from your Zendesk instance into Halo. It can import organisations (customers), users, articles, and incidents by connecting via an API token from Zendesk. Getting Zendesk Credentials Logging into […]
ServiceNow Migration
In this guide we will cover: – Getting Details from ServiceNow – Connecting to ServiceNow – Importing Data The ServiceNow migration tool can be used to bring over data from a ServiceNow instance into Halo. It can migrate companies and locations, users, articles, incidents, problems, change requests and service requests. Note: To import, the user […]
Liongard Integration
In this guide we will cover: – What is the Liongard integration – Connecting to Liongard – Customer imports – Asset Imports -Sync customer updates to Liongard – Enable automatic imports – Viewing Outgoing Logs What is the Liongard integration? The Liongard integration allows you to import Liongard environments in Halo as customers and import […]
Authentication Methods for Microsoft Integrations
In this guide we will cover: – App Registration Basic Setup – Secret Authentication – Certificate Authentication – Federated Credential Authentication Related Articles: Azure Deltas Microsoft Entra ID Integration Single Sign on (SSO) For Entra/CSP Users and Agents When setting up a Microsoft integration, there are generally a number of different permission types and authentication […]
Freshdesk Migration
In this guide we will cover: – Generating a Freshdesk API Key – Connecting to Freshdesk – Mapping Fields – Migrating Data from Freshdesk The Freshdesk migration tool can be used to bring over data from your Freshdesk instance into Halo. Tickets, articles, companies and canned texts can be imported with this method via the […]
Site24x7 Integration
In this guide we will cover: – Creating the Site24x7 Webhook – Creating Alert Tickets The Site24x7 integration can be used to automatically create alert tickets in Halo when services are considered down in Site24x7. Note: Site24x7 also has this guide on configuring third-party URLs, which may also be helpful during the setup. Creating the Site24x7 Webhook First, […]
