General Procedure for Integrating with an RMM

In this guide we will cover: – Connecting via the API – Mappings Custom Fields Trouble Shooting Using the Developer Tools Ticket Type Email Rule The commonly used RMM's will have detailed guides of how to integrate with Halo. This below guide goes over the general procedure for integrating with any RMM tool. There must […]

Datadog Integration

In this guide we will cover: – Connecting to Datadog – Creating an Authorisation Application – Additional Configuration for Security Alerts – Default Ticket Type and End User – Creating the Webhooks – Triggering Webhooks for Monitoring Alerts – Triggering Webhooks for Security Alerts – Customise the Created Alert Ticket The Datadog integration is used […]

Asset Template Creation

In this guide we will cover: – What is an asset template? – How to create and use an asset template What is an asset template? Asset templates can be used as a base when creating new assets. Information about the asset can be saved to an asset template, then when creating a new asset […]

Iframe Custom Tabs on Assets

In this guide we will cover: – How to create a new custom tab for an Iframe – How to apply this custom tab to an asset type Using Iframes within custom asset tabs will allow you to view an external site/page from within your asset. Configuring the Custom Tab To add custom tabs to […]

Asset Types/Groups

In this guide we will cover: – How to create an asset group – Assets vs Items – How to create a new asset Type To see what each setting against an asset type does, check out the associated admin guides: Admin Guides: Asset Types Asset Groups  Configuring asset types and groups in Halo will […]

Asset Views

In this guide we will cover: – Asset Lists and Key Fields – Column Profiles – Related Assets Column Profile – Changing the display name of an Asset Associated Admin Guide: Asset General Settings In this guide, we will look at the different ways that the list of assets can be presented & the different […]

Asset Fields

In this guide we will cover: – Creating Asset Fields – Creating Custom Fields for the Asset Entity  – Difference between Asset Fields and Custom Fields for Assets Admin Guides: Asset Fields Related Guides: Batch Updating Asset Fields Asset fields correspond to the different pieces of data you care to track against an Asset of […]

Triggering Automation Policies in RMM via HaloPSA

In this guide we will cover: – How to trigger automation policies in NinjaOne – How to trigger automation policies in N-Central  NinjaOne By leveraging the functionality around HaloPSA's Custom Integration Runbooks and NinjaOne's API Applications, we can initiate Scripts from NinjaOne's automation library directly from HaloPSA. Trials created as of the 16th of April […]

Splunk Integration

In this guide we will cover: – What is the Splunk Integration? – Configuring and Integrating Splunk alerts – Viewing Alerts from Splunk What is the Splunk Integration? The Splunk integration allows alerts in Splunk to automatically log tickets in Halo each time the alert is triggered, allowing technicians to be alerted to and manage […]

SolarWinds Orion Integration

In this guide we will cover: – Prerequisites – Configuring the Integration – Receiving Alerts – Updating Alerts in SolarWinds Orion Related Guides: Halo Integrator Prerequisites You must be using version 2020.2 or later of SolarWinds Orion to use this integration.  Configuring the Integration To enable the SolarWinds Orion integration, navigate to Configuration > Integrations, […]