Virima Integration
Integrate with Virima to enhance IT asset management and service mapping capabilities.

Overview

Virima offers a robust integration with HaloITSM, enhancing IT asset management and service mapping capabilities. This collaboration provides enterprises with comprehensive visibility into their IT environments, facilitating proactive management and streamlined operations. By combining Virima’s advanced discovery and visualisation tools with HaloITSM’s service management capabilities, enterprises can achieve a more responsive and efficient IT operations environment. This integration empowers teams to manage configuration items and assets proactively, respond to incidents swiftly, and maintain compliance with greater ease.

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Integration Type

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Integration Features

Dynamic Service Mapping
 
Virima automates the creation of service maps, illustrating the relationships and dependencies between various IT components. This visualization aids in understanding how different assets support business services, which is crucial for effective change management and incident response. This is presented in a 'ViVID' format within Halo to allow our customers to approach service management in a data-driven manner.
 
Visual Impact Display (ViVID Diagram)
 
Virima's ViVID Diagram provides interactive visualisations of the IT infrastructure, overlaying real-time data such as incidents, changes, and vulnerabilities. This feature enhances situational awareness, allowing teams to quickly assess the impact of issues and make informed decisions.
 
Improve CMDB accuracy through automated asset and dependency discovery
 
By continuously feeding discovery data into HaloITSM's Configuration Management Database (CMDB), the integration ensures that asset information remains current and accurate. This automation reduces manual effort and minimizes the risk of errors in asset records.
 
Enabler for undisruptive service delivery
 
The Integration becomes an enabler to faster and more informed decision-making across service operations, a lower level of risk through visualised relationship and impact mapping, and a strengthened change, incident, and problem management processes