Track activity for audit purposes effortlessly with GoTo. Session recordings can be uploaded directly to the Halo or accessible via clickable links, enabling comprehensive review and analysis.

Efficiently manage billable hours with GoTo’s per-minute tracking feature, ensuring accurate invoicing for remote support sessions.

Streamline operations by syncing ‘tech’ users and ‘customers/accounts’ from Halo to Resolve. This includes sub-accounts or visual separation capabilities, allowing MSPs to manage and track activity effectively.

Maintain consistency and efficiency by syncing permissions and role assignments from Halo to Resolve. Ensure that agent assignments to customers/accounts are accurately reflected, with ongoing synchronization to accommodate any changes over time.

For enhanced integration possibilities, consider bi-directional asset integration, enabling seamless data exchange and management between Halo and Resolve.

Benefits:

• Click to connect from case/incident/ticket – both attended and unattended
• Track activity for audit purposes – upload session recordings with a link for review
• Track billable hours on a per-minute basis
• Sync tech users from Halo to Resolve
• Sync customers/accounts from Halo to Resolve
• Sync permissions and role assignments from Halo to Resolve