Integrate CMS with Halo. Through the API, your clients information can be accessed directly in CMS’s call processing software, which results in a quicker call and more accurate dispatch process. Once the service request is taken, CMS will then push that information back into Halo to automate the work order creation process. Information typically accessed through the API includes client contact info, authorized users, SLAs, and on-call personnel schedule and contact info.

Rather than provide you with a mediocre tool built into our package, we allow you to integrate with your preferred choice of tool. Continuous feedback from customers is that CMS is one of the best on the market, so we have built an integration point between the systems.