PSA Features

An easy new way to manage your MSP business.

Quick setup – brilliantly configurable.

Everything you need, all in one place.

Teams and organisations of all sizes use HaloPSA

Explore the modules of HaloPSA

Stay in sync with one centralised system.

Work together using HaloPSA’s collaboration tools to stay connected, keep to deadlines, and manage projects effectively.

Integrated PSA Platform

Capture your entire business operations within a single cloud-based system, so your team can manage and track all assets, projects and tickets with ease.

Task Management

Stay on top of your workload by organising your projects and tasks in one centralised system. Integrate your apps, connect your calendar to sync assign users to tasks to track your teams’ work.

Project Management

From basic projects to complex portfolio management–teams deliver their best work with HaloPSA. Share a live view of all projects on the go to gain clarity and visibility.

Time Tracking & Billing

Automatically capture time for different customer interaction points to ensure billing is 100% accurate for PAYG work.

Asset Management

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

Inventory Management

Catalogue and keep track of stock controls and costing analysis for easy traceability and a seamless service. Create items manually, or import them from an existing database.

Contract Management

Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.

Auto-Asset Discovery

Automate the identification of the assets in your company with HaloPSA. Simplify the process of maintaining assets by automating the collection process.

Gain more control over the assets and items lifecycle.

Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

Powering 5,000+ customers across 75+ countries, from startups to Fortune 500 enterprises

Happy customers are the secret to growth.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to help you run a successful MSP business.

Customer Service

Easily manage incidents and meet SLAs through HaloPSA’s incident management. Automation of workflows and centralising communications has never been easier.

CRM

Organise, manage and track customer accounts with a single cross-business view to help teams stay in-sync and stay focussed on the customer.

Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles.

Sales

Boost your sales teams visibility with integrated opportunity management. Track calls, emails and contact history in one centralised system so you have full visibility and control of your schedule.

Everything you need, all in one place.

Teams and organisations of all sizes use HaloPSA

Create the best customer experiences.

The best helpdesk ticketing system designed for MSP’s and IT service providers. Created to be an easy, simple experience your customers will love.

Gain visibility into your entire sales pipeline.

Close deals and successfully onboard customers faster. Craft the sales workflow so you can establish consistent results.

Help customers help themselves.

The best helpdesk ticketing system designed for MSP’s and IT service providers. Created to be an easy, simple experience your customers will love.

Decisions are always better when they are driven by data.

Create a group of important insights to measure your business success – to stay informed and to empower better decisions.

A smarter way to manage your contracts.

Maintain accurate track of customer agreements and automate subscription adjustments.

There's more to discover.

Contracts

Maintain accurate track of agreements and subscriptions.

Replaces

ServiceNow

ConnectWise

Autotask

Billing

Automate and simplify the billing process.

Replaces

WiseSync

ConnectBooster

Reporting

Create important insights to measure business success.

Replaces

Brightgauge

Power BI

Autotask

PSA Features

PSA Solutions

Resources

Platform

Latest News

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HaloITSM and DXC Technology announce alliance to offer low-code, AI-driven Service Management solutions to Enterprise-grade organisations

Software

HaloITSM

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

HaloPSA

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

HaloCRM

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

Solutions

By Use

By Sector

Customers

Company

Partner

PSA Features

PSA Solutions

Resources

The unified Service Management solution, redefined for Enterprises demanding best-in-class results.

Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.

Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.

By Use

By Sector

Customers

Company

An easy new way to manage your MSP business.

Quick setup – brilliantly configurable.

Everything you need, all in one place.

Teams and organisations of all sizes use HaloPSA

Explore the modules of HaloPSA

Stay in sync with one centralised system.

Work together using HaloPSA’s collaboration tools to stay connected, keep to deadlines, and manage projects effectively.

Integrated PSA Platform

Capture your entire business operations within a single cloud-based system, so your team can manage and track all assets, projects and tickets with ease.

Task Management

Stay on top of your workload by organising your projects and tasks in one centralised system. Integrate your apps, connect your calendar to sync assign users to tasks to track your teams’ work.

Project Management

From basic projects to complex portfolio management–teams deliver their best work with HaloPSA. Share a live view of all projects on the go to gain clarity and visibility.

Time Tracking & Billing

Automatically capture time for different customer interaction points to ensure billing is 100% accurate for PAYG work.

Asset Management

Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.

Inventory Management

Catalogue and keep track of stock controls and costing analysis for easy traceability and a seamless service. Create items manually, or import them from an existing database.

Contract Management

Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.

Auto-Asset Discovery

Automate the identification of the assets in your company with HaloPSA. Simplify the process of maintaining assets by automating the collection process.

Gain more control over the assets and items lifecycle.

Take control over all aspects of assets, items and contacts in a single space to give your team transparency and power.

Powering 5,000+ customers across 75+ countries, from startups to Fortune 500 enterprises

Happy customers are the secret to growth.

Deliver an exceptional service with a fast, simple and fully configurable system. Fully tailored to help you run a successful MSP business.

Customer Service

Easily manage incidents and meet SLAs through HaloPSA’s incident management. Automation of workflows and centralising communications has never been easier.

CRM

Organise, manage and track customer accounts with a single cross-business view to help teams stay in-sync and stay focussed on the customer.

Self-Service Portal

Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles.

Sales

Boost your sales teams visibility with integrated opportunity management. Track calls, emails and contact history in one centralised system so you have full visibility and control of your schedule.

Everything you need, all in one place.

Teams and organisations of all sizes use HaloPSA

Create the best customer experiences.

Gain visibility into your entire sales pipeline.

Help customers help themselves.

Decisions are always better when they are driven by data.

A smarter way to manage your contracts.

There's more to discover.

Easy setup and everything included as standard. Learn more about HaloPSA.

Service Desk