Virtual Agents in the Chat Bot
In this lesson we will cover: – What are Virtual agents in Halo? – Functions of Virtual Agents – Using Virtual Agents – Creating a new virtual Agent – Plugging a Virtual Agent into a Chat Profile – Custom Function What are Virtual Agents in Halo? Virtual Agents can be used in conjunction with the Chat […]
AI Virtual Support Agent
The main use case for this functionality is the new Virtual Agent feature, which uses Azure AI Search to search the knowledge base for answers. Virtual Agents can be used without Azure AI Search, but there will be limitations with the search results. "Virtual Agents" can be configured in Config > AI > Virtual Agents, or […]
Chat Bot and Chat Profiles
In this guide we will cover: – What is the Chat Bot? – How to Configure a Chat Profile – User Verification – Start Live Chat – Translate Live Chat (Using Azure Translator) – Example Bot Flow – Customising the Chat Bot Profile – Setting which Chat Profile is used – Chatbot Variables – Virtual […]
Agent Analyst for Technician Operations & Team Leaders
Information on how to leverage Virtual Agents for the Agent Application to act as a co-pilot/Operations Assistant. Chat Profiles are now available within the Agent Application, which allows the Virtual Agent feature to be utilised by Agents for quick actions and trend analysis. Various improvements to chat have also been made. […]
