Virtual Agents in the Chat Bot
In this guide we will cover: – What are Virtual agents in Halo? – Functions of Virtual Agents – Using Virtual Agents – Creating a new virtual Agent – Plugging a Virtual Agent into a Chat Profile – Custom Functions (against the chat profile) – Customising Virtual Agent functions (v2.188+) – Disable System functions (v2.188+) – […]
AI Virtual Support Agent
In this guide we will cover: – Enabling Virtual Agents – Adding Virtual Agents – Using a Virtual Agent The main use case for this functionality is the Virtual Agent feature, which uses Azure AI Search to search the knowledge base for answers. Virtual Agents can be used without Azure AI Search, but there will […]
Chat Bot and Chat Profiles
In this guide we will cover: – What is the Chat Bot? – How to Configure a Chat Profile – User Verification – Start Live Chat – Translate Live Chat (Using Azure Translator) – Example Bot Flow – Customising the Chat Bot Profile – Setting which Chat Profile is used – Chatbot Variables – The […]
Agent Analyst for Technician Operations & Team Leaders
In this guide we will cover: – Chat Profiles for Agents – Agent App Virtual Agents – Virtual Analyst Use – Default Agent App Virtual Agents – Chat Improvements Chat Profiles for Agents Chat Profiles are available within the Agent Application, which allows the Virtual Agent feature to be utilised by Agents for quick actions […]
