Navigating Ticket Areas
Ticket Areas and their uses. The Halo Ticket screen is likely to be the most used page within Halo. So, we’ve designed it for the way that teams want to work. 1. Agent – This is a technician in a team, the small green circle attached to it indicates their availability status, e.g. Green = Available. […]
Ticket/Client Areas
In this lesson we will cover: – What Ticket Areas are – Configuring Ticket Areas – Navigation Menu Layout – Creating Navigation Profiles for Other Entities – Override the Screen Layouts Per Agent – Override the Screen Layout Profile Per Customer – Split Customer Level Tickets Tab Per Ticket Area – Option to Pin the Details Tab to the […]
