Workdays
Configuration > Teams & Agents > Workdays Configuration > Service Level Agreements > Workdays Check out the guides for more information on Workdays, the same guides can be found on the HaloPSA Academy: Workdays HaloPSA Academy – Workdays Table View Field Type Description Name Header The name of the Workday. Top Bar Field Type Description […]
SLA General Settings
Configuration > Service Level Agreements > General Settings Check out the guides for more information on Service Level Agreements, the same guides can be found on the HaloPSA Academy: SLAs HaloPSA Academy – SLAs Topic 4 of this guide covers SLA notifications Field Type Description Track SLA Response Times Checkbox Determines whether or not SLA […]
Service Level Agreements
Configuration > Service Level Agreements > Service Level Agreements Check out the guides for more information on Service Level Agreements, the same guides can be found on the HaloPSA Academy: SLAs HaloPSA Academy – SLAs Topic 4 of this guide covers SLA notifications Details Field Type Description Service Level Agreement Name Free Text This will […]
