Multiple New Portals with different branding for one customer [Hosted]
This outlines how to set up one customer to have multiple new web portals for Hosted Customers This should be requested by yourself with our Support Team, your Customer Success Manager or the Consultant currently Implementing the system. Steps required are outlined below; Provide us with a certificate for the URLs required if these do […]
Allowing your Portal to be Externally Accessible
This guide will explain how to make your end-user portal externally available. Related Guides: Self-Service Portal Customisation Making your end-user portal externally available can be a useful tool in allowing your customers to track their tickets and assets, easily see the services you offer them, and even use a knowledge base for your most frequently […]
Self-Service Portal Customisation
In this guide we will cover: – Portal Customisation – Setting Portal Access – Home Screen – Tickets on the Portal Portal Customisation The Self-Service Portal can be customised in Configuration > Self-Service Portal. This guide will step you through each of the settings on this screen. Web Portal URL Your portal URL will be […]
