TeamViewer Integration
In this guide we will cover: – Creating the TeamViewer Fields – Configuring a Site – Configuring an Asset – Use on a Ticket The TeamViewer integration can be used to link to remote in with codes assigned to Halo sites and assets. Upon clicking the button that will appear in each area, you can […]
GoTo Resolve Integration
In this guide we will cover: – Sending Invites with GoTo Resolve – Ticket Updates/Closure The GoTo Resolve integration allows you to create support sessions in GoTo Resolve and send invites to your users. To use this integration, each agent needs to connect to GoTo Resolve. This can be done from their agent details page […]
Splashtop Integration
In this guide we will cover: – Configuring the Module – Setting up Unattended Access – Setting up Attended Access The Splashtop integration with Halo is used for attended and unattended support from a remote location. Note: You have to be using Splashtop Business. Configuring the Module The remote support integrations can be found in […]
ConnectWise Control Integration
In this guide we will cover: – Connecting ConnectWise Control – Generating Client/Site Mappings – Asset Type Mappings and Asset Field Matching – Syncing with the Halo Integrator – Common Issues ConnectWise Control is a remote support tool used to connect onto the workstations of users whether it be internal or external support. Connecting ConnectWise […]
N-Able Take Control Integration
In this guide we will cover: – N-Able RMM – Take Control Viewer – Configuring the Module – Using the Integration N-Able RMM This integration requires you to have first imported your Assets into Halo via either the N-able RMM integration in the web application, or the old MaxFocus integration in the Windows Application. You […]
LogMeIn Rescue Integration
In this guide we will cover: – Webhooks – Channels – Configuring the Integration – Sending Invites – Linking Sessions There are two important features in LogMeIn Rescue that you will want to enable to get the most out of the integration. Webhooks In the LogMeIn Rescue admin console, it is possible to configure Webhooks […]
GoToAssist Remote Integration
In this guide we will cover: – Integration Setup – Using the Integration The GoToAssist integration allows you to start a remote support session from a Ticket within Halo and then pull back information from the session to the ticket as an Action. The Halo integrator is required to add information from sessions to Tickets. […]
AnyDesk Integration
In this guide we will cover: – Installation – Configuring the AnyDesk Module – Adding the AnyDesk Button – Launching a Session Installation In order for the AnyDesk integration to work, you must ensure that AnyDesk is installed locally on your machine. Once downloaded, run the .exe, and you will see an option to install […]
Beyond Trust Integration
In this guide we will cover: – Enabling the Module – Remote Support Configuration – Connecting to Beyond Trust – Teams and Agents – Remote Session Data/Webhooks – Sending Invites – Linking Sessions – Custom Button to Open the Device Automatically Enabling the Module There are two places which you can enable the Beyond Trust […]
