SQL Imports

In this guide we will cover: – How to set up and complete a SQL import Head to Configuration > Integrations > SQL Imports. In here, you can add one, or multiple records (equating to the importing of different entities/from different databases). Click 'New' in the top RHS to create a new record – in, […]

Iterative Runbooks

In this guide we will cover: – General Runbook Configuration – Iterating through the runbook – Runbook Scheduling – Additional Information Runbooks can be used to iterate through an array of data. This can be achieved by following the guide below. The first thing to consider when configuring runbooks is the authorization of the API. […]

Splunk Integration

In this guide we will cover: – What is the Splunk Integration? – Configuring and Integrating Splunk alerts – Viewing Alerts from Splunk What is the Splunk Integration? The Splunk integration allows alerts in Splunk to automatically log tickets in Halo each time the alert is triggered, allowing technicians to be alerted to and manage […]

SolarWinds Orion Integration

In this guide we will cover: – Prerequisites – Configuring the Integration – Receiving Alerts – Updating Alerts in SolarWinds Orion Related Guides: Halo Integrator Prerequisites You must be using version 2020.2 or later of SolarWinds Orion to use this integration.  Configuring the Integration To enable the SolarWinds Orion integration, navigate to Configuration > Integrations, […]

Twilio for SMS Integration

In this guide we will cover: – Retrieving Twillio SMS Details – Connecting Twillio – Sending SMS The Twillio for SMS integration can be used to send SMS with templates in Halo. Note: Twilio Trial accounts cannot be used for this integration as trial accounts can only send SMS messages to specific numbers. Retrieve Twillio […]

SCOM Integration

In this guide we will cover: – Enabling the Integration – SCOM Configuration – Halo Configuration – Resolving Alerts in SCOM Related Guides: Email Rules SCCM Integration Enabling the Integration To enable the SCOM integration, navigate to Configuration > Integrations > Asset Management and Alerting, and enable the module using the plus icon in the […]

GoIntegrator Integration

In this guide we will cover: – Enabling Call Management – Connecting GoIntegrator Enabling Call Management First, we want to ensure that your Call Management module is enabled.  To do this, head to the Configuration > Channels > Call Management in Halo. Fig 1. Call Management module. If it is enabled, it will be coloured and […]

Stripe Integration

In this guide we will cover: – What is the Stripe integration? – How to connect to Stripe – Syncing Customers – Configuring Invoices Payment – Automatic Payments – Manual Payments – Making Payments – Have Customers Update their Own Payment Methods – Email Notifications/Confirmations for Payments What is the Stripe integration? The stripe integration […]

N-Able Passportal Integration

In this guide we will cover: – Creating an API Key in N-Able – Connecting to N-Able – Client/Location Import – Contact Import – Asset Import – Halo Integrator Creating an API Key in N-Able This integration requires some configuration within your Passportal instance before the integration configuration can be completed in the Halo Application. […]

N-Able Take Control Integration

In this guide we will cover: – N-Able RMM – Take Control Viewer – Configuring the Module – Using the Integration N-Able RMM This integration requires you to have first imported your Assets into Halo via either the N-able RMM integration in the web application, or the old MaxFocus integration in the Windows Application.  You […]