Problem and Change Management Using Fully Configured Workflows
In this guide we will cover: – Raising Problems – Dynamic Visibility of the Service Status Note – The Problem/Resolution Finder – Workflow Progression when the Cause is Identified – Workflow Progression when the Cause is Not Identified – Suggested Articles on the Ticket Creation Screen of the Portal Associated Guides: Workflows Change Management Ticket […]
Software Releases
Guide Content: Jira Integration Change Management Halo provides the ability to track and manage software releases for products your company supplies. To enable this feature, head to the Configuration panel and ensure that the 'Software Releases' module is activated: Once activated, you will be able to begin configuring the Software Releases area! Configuration The first […]
Problem Management
Related Articles; Workflows Actions Statuses Problem/Resolution Finder The purpose of problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. Using Halo for Problem Management Navigating to the problems tab will show you a list of current problems that have […]
Change Management
In this guide we will cover: – Change Management Explained – Types of Change – Change Management Tab – Approval Processes – Approval Step on a Workflow – Change Freeze Periods – Asset Dependencies – Change Calendar – Date Dependencies Associated Admin Guide: Change Management Change Management When a change request ticket is raised, this should […]
Service Status Monitoring
In this guide we will cover: – Monitored Services – Setting up a Monitored Service (Email Alerts) – Ticket Driven Service Monitoring – Service Monitoring in the Portal – Service Monitoring and Live Chat Monitored Services Services in Halo can also be configured as 'monitored' services, which will allow for their status to be tracked. […]
