PagerDuty Integration
In this lesson we will cover: – How to set up the PagerDuty integration PagerDuty can be integrated with your Halo instance to have incidents sync between PagerDuty and Halo. This integration syncs two-way so updates in Halo will sync over to PagerDuty and vice versa. IMPORTANT: This integration previously relied on NHServer, this is […]
XSOAR Integration
The integration between Halo and XSOAR is configured mostly in XSOAR. The attached Yaml files can be downloaded and used to import the configuration into your XSOAR instance. Once you've imported the configuration, you then need to add an instance of the HaloITSM integration and enter your Halo URL and the credentials for a Client […]
ServiceNow Integration
In this lesson we will cover: – What is the ServiceNow integration? – Connecting to the ServiceNow integration – Creating tickets in ServiceNow – Updating Records in ServiceNow through Halo – Syncing back to Halo What is the ServiceNow integration? The ServiceNow integration allows you to connect a ServiceNow account to each of your customers […]
ServiceNow Webhooks
This guide will provide setup steps for setting up ServiceNow webhooks in ServiceNow In this lesson we will cover: – How to setup Webhooks used with the ServiceNow integration Before configuring webhooks for ServiceNow you will need to connect your customers/suppliers ServiceNow instance to Halo. See our lesson on how to do this here: ServiceNow […]
Jira Service Management Integration
A Jira Service Management integration is now available, which allows the creation of requests and actions in a customer's/supplier's Jira Service Management instance, as well as syncing back any updates to the request. Configuration The integration needs to be enabled from the integration configuration area, but the credentials and field mappings are configured per customer/supplier. […]
Jira Enhancements
This article outlines the improvements made to the Jira integration. 1. Changed the way data is sent and retrieved from the Jira API. 2. You can now link multiple Jira issues to a ticket in Halo. The Jira details are no longer displayed on the ticket details pane. Instead, a tab now shows with all linked issues. […]
Azure Sentinel Integration
Note: As of v2.182.1+, the Sentinel Integration can run off of webhooks instead of the Halo Integrator. This allows for immediate syncing, and the guide for this is here "Azure Sentinel Webhooks". The Azure Sentinel Integration is now available in Configuration > Integrations. Make sure to enable the module via the '+' icon: Syncing Incidents […]
Active Directory Integration (LDAP)
How to configure a new connection to integrate with, or import user details from, an LDAP directory, such as Active Directory (AD). Halo allows you to configure, import from, and sync with an LDAP directory (such as Active Directory). This is mainly used to easily keep your user and/or agent list up to date with […]
