Organising Teams of Agents
Teams and their use within Halo Related Articles: Ticket Templates Assigning tickets on receipt Column profiles and view customisation Teams and their use within Halo Halo Teams; a way to introduce a division of labour or divide up the specialised knowledge to speed up the solutions to your customers or internal problems. Out of the […]
Halo Integrator
Overview The Halo Integrator is a separate application that executes scheduled integration imports. As new integrations are developed for the Halo Web Application, they become available in the Halo Integrator. Halo provides hosting for hosted customers only. The Halo Integrator Module Access the Halo Integrator module via Configuration > Integrations > Halo Integrator. Here you […]
