Email Rules
In this guide we will cover: – Creating a new email rule – Email rule types (including asset/user matching) – Integration email rule types – Setting email visibility using a rule Associated Admin Guide Email Rules Creating Email Rules In the Halo platform, you can set Email Rules to specify different outcomes based on criteria […]
Automatic Ticket Updates via Email
In this guide we will cover: – Benefits of providing Automatic ticket updates via email – How to provide Automatic ticket updates via email – How to request ticket updates via email Associated Administrator Articles: Email (General Settings) Benefits of Providing Automatic Ticket Updates via Email In this guide we will cover how to provide […]
