Custom Integrations/Runbooks
In this guide we will cover: – Building blocks of runbooks – Worked Example – Actions that can be completed through the API – Using Previous output variables in subsequent steps The Building Blocks of Runbooks Authentication Head to Configuration > Integrations > Custom Integrations and create a new Custom Integration. When creating a new […]
Runbook: Update Status of Child Tickets
In this guide we will cover: – Creating a Runbook to Update Child Statuses Creating a Runbook to Update Child Statuses One of the useful functions of runbooks is updating the child tickets that are attached to the parent, it can be done through an iterative runbook using a Halo API Action. The finished Runbook […]
Using HaloDBLookupService to set up a Database Lookup for an external SQL Server Database
In version 2.109+ there is a new connection option for DatabaseLookups "External SQL DB (different network from Halo)". This connection method allows you to host a web application called "HaloDBLookupService" on your own network which can not to your own SQL Server databases. The Halo API then connects to this Service using requests signed by […]
Connecting Through the API
In this guide we will cover: – Importing Data – Authentication – Resources and Data – Common Issues Connecting to our API could not be simpler. Building your own integration with Halo is all explained in our API documentation. This can be found by going to your Halo URL and adding "/apidoc" to the end. […]
