Integral to the efficient running of any business are intelligent call management systems; the RingCentral telephone system is a great example of one of these. After listening to customer demand, we created an integration with this software which is included as standard within the Halo platform, something most of our competitors would usually charge you inordinate prices to use.
The RingCentral integration allows your agents to see who is calling, with avatars of the users and all the relevant information on the client in question. For example, the agent will be able to see the clients open tickets, activity and much more. This puts the agent in the very best position to provide outstanding service to the client.
The screens aren’t just informative, but incredibly useful, and interactive. Agents can add notes on how the call is progressing, add details of the outcome of the call, and much more.
As with all our integrations, we have comprehensive guides to help direct you through setting up and our support team are ready to assist you should you need it. Our product and company has developed over many years based on customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas.